Customer Service Manager

R ICHARD COMBS

**** ******** **. ********, ** ***09 806-***-**** ********@*****.***

QUALIFICATIONS

• 20+ years of customer relations

• 5+ years’ experience in financials, divestitures, and billing

• Experienced in customer relationship management (CRM) software

• Excellent verbal and written communication skills

• Ability to work under pressure and meet deadlines EXPERIENCE

AT&T

Customer Service Manager Amarillo, Texas 2005 – 2022 Conducted regular training sessions on customer service best practices and company policies.

Analyzed customer feedback to identify areas for improvement and enhance service quality. SBC Global

Customer Service Relations Amarillo, Texas 2001 – 2005 Processed customer transactions and managed billing inquiries Conducted follow-up calls to ensure customer satisfaction and foster long-term relationships Southwestern Bell

Customer Service Relations Amarillo, Texas 1999 – 2001 Monitored service levels and reported performance metrics to management Managed customer accounts, ensuring accurate and timely updates First National Bank

Assistant Branch Manager Amarillo, Texas 1991 – 1999 Supervised daily branch operations, ensuring compliance with banking policies Trained and mentored new staff, promoting a culture of excellence and teamwork EDUCATION

Caprock High School

SKILLS

Leadership and Team

Management

Conflict Resolution

Sales and Cross-Selling

Adaptability

Time Management

Contact this candidate