Data Entry Project Manager

John Wunders

********@*****.*** • 206-***-****

Summary

Dynamic, highly diligent professional with expertise in project management, cross-functional team leadership, and compliance. Demonstrated ability to manage quality programs. Excel in data analysis and reporting. Over 24 years of progressive experience. Personable and engaging with the communication skills needed to convey complex information.

Qualifications Summary

Proven record of conflict mediation and relationship building with clients and team members.

Strong commitment to professional ethics and servant leadership.

Adept at evaluating technical and regulatory documentation.

OSHA 30.

Professional Experience

Co-Founder / Project Manager, June 2021 – Present

Sunrise Development Group

Coordinate planning sessions for project development and execution.

Manage sub-contractors and vendors for successful execution of projects.

Define project objectives and scope, identifying involvement of internal and external stakeholders.

Conduct risk analysis to reduce unforeseen obstacles and costs.

Create detailed schedule, project parameters, and budget expectations.

Conduct periodic scope, schedule, and cost reviews to identify needed adjustments.

Measure project performance, progress, and execution.

Managed client and stakeholder expectations to maintain productive and engaged relationships.

Document project activities, obstacles, costs, and results.

Provided summarized project plan documentation to clients and stakeholders as needed.

Continuous learning to remain abreast of industry practices, modern technologies, and standards.

Collaborate with Co-Founder to ensure projects stay within schedule and budget.

Executed all other roles and responsibilities as they arise.

HVAC / Plumbing Service Manager, October 2017 – April 2020

Comfort Systems USA

Accountable for the strategy and performance achievement of the operating plan.

Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including work orders, change requests, aligning with company and customer needs.

Identified and prioritized projects and planned jobs in detail.

Managed customer satisfaction and budgeting for assigned projects.

Review and validate contracts and estimates by performing risk analysis and developing risk plans.

Created and revised project schedules, including assigning tasks.

Met with contractors and owners to discuss the scope of a project, its budget, performance, and close-out.

Functioned as the primary interface between the customer, vendors, sub-contractors, and internal expertise within the office and project administration.

Identified cost-saving opportunities and/or risk items that will occur on various projects.

Confirm ability to meet the project performance and financial requirements by obtaining and analyzing customer data, project data and implementation issues prior to accepting the project.

Managed completion of documents and updating of corporate databases.

Facilitated invoicing and payments by verifying and approving project-related materials.

Maintained quality standards by supervising project-assigned staff and inspecting job sites.

Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.

Managed assigned projects within the time and cost estimates.

Established professional relationships with customers and interfaced, maintaining accurate status reports and project reviews.

Obtained acceptance and timely sign-off of the project by the customer.

Elicited and verified punch list and warranty items completion in a timely manner.

Supported HVAC Field Technicians and Plumbers by providing technical advice and offering guidance.

Ensured quality of work by reviewing technician’s and Plumber’s work.

Managed performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.

Directly supervises HVAC Field Technicians and Plumbers in the Service process.

Managed training and developing HVAC Field Technicians and Plumbers.

Assisted in scheduling, organizing and dispatching HVAC Field Technicians and Plumbers.

Interview potential employees.

Terminate staff.

Conducted performance reviews.

Service Manager / Installation Project Manager, February 2007 - August 2017

TEC Mechanical, Bellevue, WA

Orchestrated teams of design engineers, installation, and repair technicians in delivery of technical projects and upgrades. Created quotes for HVAC repair and installation. Built strong customer relationships and rescued high-risk accounts through superior service. Created statements of work (SOW), timetables, quotes, and presentations in collaboration with building supervisors and corporate customer regional managers. Manage multiple concurrent projects and ensure timeliness and cost efficiency of all work. Developed subcontractor relationships for specialty work. Served as focal point for company accounts inclusive of accounts payable & receivable.

Ensured compliance with OSHA regulations and standards.

Planned and implemented project for survey of Starbucks Roastery LEEDS Certification.

Streamlined bid processes to improve efficiency and accuracy of estimates.

Created technician services best practices guidebook and grading system to quantify & improve technician performance.

Developed company safety manual and guidebook for both technicians and management.

Inspected vehicles for safety and ensured fleet compliance with laws and standards for transportation of people and hazardous materials.

Conducted accounts receivable/aging reporting. Reaching out to customers for accounting department.

Promoted by Office Manager & Dispatching Lead for exceptional performance.

Veteran United States Marine Corps 1996 – 2002

Technical Skills

MS Office Suite, MS Project

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