Customer Service Sales Associate

202-***-**** *****.********@*****.***

LAYLA

GATTISON

PROFILE

I am a nursing student at Trinity Washington University. I look forward to giving back to the community and making connections at other jobs.

ACTIVITIES AND INTERESTS

WORK EXPERIENCE

• Community Service

Volunteer

• Student mentor and

tutor

• Singing

• Dancing

Retail Sales Associate

Cotton On Tysons Corner, V.A.

November 2024 – March 2025

• Greet and assist customers with product selection and styling advice

• Operate the cash register, process transactions, and handle returns

• Maintain store cleanliness and restock merchandise as needed

• Support fitting room operations and provide excellent customer service

• Assist with visual merchandising and promotional displays

• Stay informed on store promotions and product

knowledge

• Meet sales goals and follow loss prevention procedures Server

Pupatella Washington, D.C.

June 2024 – January 2025

• Delivered excellent customer service in a fast-paced dining environment, consistently ensuring guest

satisfaction.

• Accurately took customer orders, provided menu

recommendations, and addressed special dietary

needs or preferences.

• Managed multiple tables and large parties

efficiently, balancing speed and attention to

detail.

• Processed cash and card transactions, handled

billing inquiries, and ensured correct payment

processing.

• Adhered to health, safety, and sanitation

regulations, maintaining a clean and organized

work area.

KEY SKILLS

Time Management

Retail stocking and

organizing

Cleaning and sanitizing

Table Bussing

Team Collaboration

Cleaning procedures

Resourcefulness

Food Running

Strategic Planning

Practical problem-solving

Memory retention

• Resolved customer complaints promptly and

professionally, contributing to a positive dining

experience.

• Assisted in training new staff members to ensure smooth integration into team operations.

Movie Theater Employee

Regal Hyattsville, MD

2020-2021

• Handled cash register transactions accurately while providing

friendly service at the concession stands or box office.

• Maintained lobby, hallway, and auditorium cleanliness using

various

sanitation practices.

• Assisted guests with special needs and helped

with

seat accommodations.

• Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions. Stocked and organized concession supplies to provide customers

with food and beverage options.

Salon Receptionist- Part-time

Chow Bella – Washington, DC

2019 - 2022

• Client Record Management: Maintained detailed records of client appointments, personal preferences, and contact information to ensure personalized services and efficient follow-ups.

• Health & Safety Compliance (COVID-19): Led efforts to implement and manage salon-wide health and safety

protocols during the COVID-19 pandemic. My duties included sanitization procedures, enforcing social distancing, and ensuring compliance with government guidelines.

• Client Communication: Informed clients of potential exposure risks to COVID-19, following up on contact tracing when necessary while maintaining discretion and

professionalism.

• Welfare and Wellness Management: Actively informed and managed staff and clients' overall health and safety, ensuring access to personal protective equipment (PPE) and safe working conditions throughout the pandemic.

• Appointment Coordination & Scheduling: Efficiently managed daily appointment calendars, adjusting schedules as needed to accommodate extended cleaning periods between clients, ensuring smooth salon operations.

• Customer Service: Delivered exceptional customer service in a high-pressure environment, assisting clients with bookings, inquiries, and health concerns in a professional and empathetic manner.

EDUCATION

Bachelor of Science in Nursing

Trinity Washington University Washington, DC

Expected Graduation: 2026

I am pursuing a Bachelor of Science in Nursing to further my passion for healthcare and patient advocacy. I aim to leverage my skills and experience in health and safety management to build a career as a registered nurse and make a meaningful impact on patient care and community health.

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