Parts Specialist Customer Service
Resume:
MISTY YAW
PARTS SPECIALIST
************@*****.***
Truro, Iowa 50257
CONTACT
SKILLS
Experience with Integrated
Dealer System
•
• Excellent organizational skills
Assist Technicians to acquire
parts and complete part
estimates
•
Skilled with online catalog
orders
•
• Returns processing
• Packaging and labeling
• Shipping and receiving
• Cycle counting
• Attention to detail
• Self motivation
• Problem-solving
• Teamwork and collaboration
Parts Specialist with 7 years experience working in the RV and Automotive industry. Detail-oriented professional with a strong focus on inventory management and the success of the team. Demonstrates practical approach to researching and sourcing parts, ensuring efficient operations. Well-versed in packing, shipping, and receiving. Proven ability to maintain accurate records. Excellent organizational and problem-solving skills with a dedication to providing excellent customer service. PROFESSIONAL SUMMARY
Receiving
Karl Chevrolet, Des Moines, IA
Warranty Parts Specialist
Stivers Ford Lincoln, Waukee, IA
EXPERIENCE
February 2025 - April 2025
• Unloaded freight on the dock.
Scanned in parts, labeled them, and put them in the correct location to be put away.
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• Inspected damaged boxes to ensure parts were not damaged. Filled out appropriate forms to report damaged parts according to the manufacturers requirements.
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• Assisted with returning core parts.
• Maintained a clean and orderly work area.
• Assisted other departments when needed.
January 2024 - January 2025
Retained warranty parts until instruction from the manufacturer was received. Returned the requested parts, and properly disposed of parts no longer needed.
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File part return claims and return parts to receive reimbursement for parts no longer needed.
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Handled large monthly part returns on parts that were retained for 12 months to receive reimbursement.
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• Managed stockroom organization for efficient access to parts.
• Implemented safety protocols while handling hazardous materials. Supported parts in receiving, stocking, and shipping needs of the parts department.
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• Verified the accuracy of invoices prior to receiving parts.
• Maintained and clean work and inventory areas.
Special Order Parts Associate
Good Life RV, Bevington, Iowa
Work Study
DMACC, West Desmoines, Iowa
Cashier
A&M Service, New Virginia, Iowa
• Located and labeled parts, and maintained inventory of stock.
• Provided guidance to new staff members.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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February 2017 - September 2023
Effectively communicate the date that the orders are placed, when they are estimated to arrive, that they are received, and correct to the Service Team.
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Maintain a good relationship with the manufacturers by understanding and complying with their policies...
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Provide dependable support to the technicians to ensure that their bays are profitable and meeting the customers' needs.
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Monitor and anticipate the parts required for inventory from the manufacturers.
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Receive freight, verify that shipments are correct and undamaged, label, and neatly store parts.
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File Return Authorizations when parts are received damaged and punctually reorder
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June 2014 - July 2014
• Lab Maintenance
• Inventory
• Complete tasks assigned by the Instructor
November 2007 - September 2012
• Stocked merchandise
• Food prep
• Worked with vendors
• Trained new employees
Associate in Science (A.S.) in Biotechnology Laboratory Methods Certificate
DMACC, Iowa
EDUCATION
May 2016
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