Customer Service Team Leader
Resume:
Kelsey Wingler
Seymour, IN *****
*************@*****.***
I am looking for a job that I am going to love. I haven't had alot of work experience because I was a stay at home mom for years. When it comes to me and my work ethic and skill I am a very hard worker and will exceed any job that I take on and also a fast learner! When it comes to my work it's always took seriously and anyone who hires me won't be disappointed! Authorized to work in the US for any employer
Work Experience
Tax Professional/ Associate Team leader
H&R Block - Seymour, IN
December 2022 to Present
I am a certified tax professional. I complete tax refunds for individuals. I absolutely love this job! When I started back in December I was only a CSP which is a front desk position. Once I started I took a self study course and passed my exam to be a first year tax professional. It's a huge accomplishment to me. If you really want something, you can make it happen with some motivation and staying consistent. Now I'm an Associate Team leader
Assistant Manager
Shoe Sensation - Seymour, IN
September 2023 to October 2023
My job there consisted of checking in inventory, bank deposit drops, follow through with planograms, cash handling, refunds, customer service.
Machine Operator
Valeo - Seymour, IN
October 2021 to March 2022
Operated different machines to assemble headlights. Ink Technician
The Royal Group - Seymour, IN
June 2021 to October 2021
Made up different inks for boxes. Adjusted colors to exact match for customer. CNA - Certified Nursing Assistant
Home Helpers - Scottsburg, IN
February 2012 to March 2012
I took care of people in their homes and made sure all their needs were met. Hygiene, cooking, laundry, ETC.
Education
High school diploma
Liberty High School - Seymour, IN
August 2007 to December 2010
Skills
• Machining
• Microsoft Word
• Microsoft Office
• Excel
• Senior Care
• Caregiving
• Cleaning Experience
• Laundry
• Vital Signs
• Assembly
• Home Care
• Manufacturing
• Order Picking
• Patient Care
• Communication skills
• Computer literacy
• Computer skills
• Math
• Quality control
• Cash handling (2 years)
• Customer service (2 years)
• Event planning (1 year)
• Travels, attractions, and events (1 year)
• Organizational skills
• Typing (2 years)
• Project scheduling (Less than 1 year)
• Tax Experience
• Marketing (1 year)
• Human resources (1 year)
• Planograms
Certifications and Licenses
Certified Tax Professional
January 2023 to Present
I am qualified to do taxes for any company now that I have took the exam and passed. Driver's License
January 2022 to September 2028
This my operator's license.
Assessments
Attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient November 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Business math — Proficient
June 2023
Using basic math to solve problems in a business context Full results: Proficient
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Filing & organization — Proficient
April 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Home health aide skills — Proficient
July 2022
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Im a hard worker! I catch on fast and I do my job to the fullest! You will not regret hiring me!
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