Customer Service Business Development
Resume:
Geanina Tudora
***********@*****.***
Professional Summary
A skilled professional with over 20 years of experience in customer service, account management, sales and business development . Adept at building long-lasting client relationships, ensuring high levels of customer service, and driving business growth. Goal-oriented, highly motivated, and a fast learner, continuously seeking improvement and efficiency. Thrives both independently and as a team player, consistently establishing new business while maintaining and expanding existing accounts.
Skills & Highlights
Strong Interpersonal Skills
Excellent Customer Service
CRM Experience
Attention to Detail
Empathetic Listener
Complex Problem Solving
Highly Skilled Negotiator
Effective Time Management
Account Reconciliation
Persistence & Cold Calling
Strong Relationship Builder
Analytical & Strategic Thinking
Business Development & Client Retention
Professional Experience
Labor Finders – Branch Manager
11/2023 –12/2024
Manage and oversee branch personnel, supervising branch operations to ensure efficiency.
Interviewed candidates making sure of the best and appropriate selection was made.
Improve productivity and streamline activities to maximize results.
Ensure peak performance levels while maintaining strong customer relationships.
Omega Industrial Supply – Account and Business Development Manager
01/2020 – 11/2023
Conducted cold calls via phone, email, and in person to develop new business.
Utilized various marketing techniques and time management strategies to promote and sell an extensive product line.
Managed customer relationships through the company’s CRM system and customer service, servicing private, public, and government institutions.
Successfully increased sales and total revenue by fostering strong professional relationships.
Consistently recognized for outstanding sales achievements.
Superco Specialty Products - Momar Inc. – Executive Sales and Business Development
04/2008 – 11/2019
Utilized effective sales techniques, planning, customer service and negotiation skills to drive business growth.
Developed a large network of new business clients across Northern California through cold calling and direct sales.
Managed existing accounts and expanded customer engagement using CRM software.
Specialized in selling to various industries including healthcare, hospitality, manufacturing, and government institutions.
Handled accounts receivable, aging reports, and payment follow-ups, ensuring timely collections.
Received multiple awards for outstanding sales achievements and customer retention.
Complete Precision Builders – Office and Sales Manager
08/2005 – 04/2008
Managed office operations for a mid-sized construction company.
Scheduled resources, managed budgets, and coordinated new construction and renovation projects.
Led sales presentations, advertising, and customer service initiatives.
Handled accounts payable and receivable using QuickBooks, negotiating vendor agreements to reduce costs.
Supported field supervisors by coordinating subcontractor schedules and conducting team meetings.
Languages
English
Romanian
Spanish
Education
Faculty of Economic Sciences, Craiova State University, Romania 1994 – 2001
Degree in Accounting and Financial Control
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