Change Management M A

Rebecca A. Caldwell

*********@******.*** • Landrum, SC 29356 • 704-***-****

Global Director of Occupancy & Change Management

I’m a creative and strategic leader with 20+ years of experience transforming global workplaces into innovative, people-focused environments. At CBRE, I lead cross functional teams to deliver operational excellence, drive technology adoption, and implement change management strategies that fuel organizational growth. My expertise spans M&A, hybrid workplace design, and global occupancy planning-always with a focus on empathy, collaborations, and big-picture thinking. Previously, I guided major transitions at JLL, including the launch of SAIC’s first hybrid workplace and the successful split of NCR into two entities. I’m passionate about building adoptive, high-performing teams and developing solutions that help organizations thrive in a rapidly changing world.

•Space Management & Occupancy Planning

•Neurodivergent inclusion

•Client Relationship Management

•CAFM/IWMS knowledgeable

•Strategic Vision & Long-term Planning

•Cross-Functional Collaboration

Career Experience

CBRE Greenville, SC

Global Occupancy Planning Director 2025

As the Global Occupancy Planning Director for our Booz Allen Hamilton client, I currently lead the support and closure of the Global Occupancy Planning platform, managing a vast global portfolio of 2.3 million square feet. My role involves collaborating with cross-functional teams to ensure a seamless transition and optimize occupancy strategies. I am committed to implementing strategic initiatives that enhance portfolio performance and align with organizational goals, while driving process improvements and sustainability efforts to support the company's commitment to environmental responsibility.

Government innovation

Speed to market solutions

Global Director for Occupancy Planning and Change Management 2024-2025

My role as Global Director for Occupancy Planning and Change Management at The Coca-Cola Company focused on driving strategic goals, enhancing workplace and portfolio performance, and optimizing occupancy and change management initiatives in a dynamic environment.

Implementation of data optimization.

Developed and implemented tailored workplace strategies aligning with client objectives and industry best practices.

Analyzed workplace data to shape future strategies, ensuring alignment with evolving business needs.

Mentored and developed a team of professionals, facilitating training and career growth.

Jones Lang LaSalle (Atlanta, GA)

Global Occupancy Planning Director 2022-2024

As Global Occupancy Planning Director at JLL, I led a team for our NCR Client translating business requirements into effective space management solutions, ensuring alignment with client workplace models. We also developed strategic plans for occupancy and utilization analysis enhancing operational efficiency and service delivery. Through our guidance, the client realized a reduction of their portfolio from 7M to 4M SF globally which also included strategic plans a year out for all leased sites, successfully capitalizing on a unique opportunity to split NCR into two entities utilizing my expertise in M&A and consulting. Overall, my leadership and support of cross functional teams positioned NCR for continued growth and success in the technology landscape.

Expanded client’s software capabilities.

Managed team growth and contract mitigation.

Implemented strategic planning and documentation.

Jones Lang LaSalle (Charlotte, NC)

Global Occupancy Planning Manager 2020-2022

I started my journey with our SAIC client as a covid specialist and then was able to expand the contract for Occupancy Planning related to Government Technology. Managing a diverse portfolio with numerous transitions, I worked closely with the finance team to manage monthly allocations and legal documentation for government locations efficiently. In collaboration with all service lines, I had the opportunity to validate a new persona system, which proved to be a valuable asset for workforce management and resource allocation. Additionally, I took the lead in developing SAIC’s first hybrid workplace, ensuring that it catered to the evolving needs of the organization and provided a productive adaptable work environment. Through my strategic approach and effective collaboration, I have created a pivotal role in driving successful occupancy planning and workplace transformation within SAIC.

Identified the Government Technology industry as a distinct market for occupancy planning.

Grew the SAIC account from one person to five, generating efficiencies and operational intelligence.

Proposed a new accounting method for allocations and streamlined process from monthly to quarterly.

Retail OP Manager 2014- 2020

Directed the planning and development of spatial activities, overseeing project types including expansions, relocations, and consolidations. Established goals and objectives for the organizational unit, ensuring compliance with core program standards. Oversee implementation of a tracker, consolidating multiple data sources into one platform. Promote teamwork and cross-functional collaboration for continuous operational excellence. Lead a team successfully managing approximately 3,000 financial centers.

Recognized for developing retail team for specialist placements within financial centers.

Expanded contractual agreement for the Bank of America contract.

Grew account from one person to six, positively impacting organization’s bottom line.

Streamlined operations and drove process innovation through creative solutioning.

Senior Strategic Planner 2011-2014

Rendered exceptional consultancy services to an international client, Unisys Corp. Established and sustained strong relationships with key stakeholders for attainment of short- and long-term business goals. Headed stakeholder programming, financial analysis, transaction market surveys, project management timeline, and project pricing. Spearheaded a diverse portfolio of data, call, and sales center as well as standard office space. Formulated and communicated progress reports to key stakeholders for the decision-making process.

Generated multimillion-dollar portfolio cost savings through quality and process improvement.

Introduced numerous initiatives using target metrics and in line with real estate guidelines.

Additional experience as Sr Strategic Planner at Little Diversified Architectural Consulting, Senior Strategic Occupancy Planner at Nelson Strategies, as Interior Designer at Smith Harris Design Associates, and as Designer at Office Environments.

Education

Master of Business Administration --- Queens University - McColl School, Charlotte, NC

Bachelor of Fine Arts in Interior Design --- Winthrop University, Rock Hill, SC

Certification: National Council for Interior Design Qualification

Associations: Former Board Member & Committee Chair – Engage Charlotte, Division of the Charlotte Chamber of Commerce, Foundation for the Carolina’s Impact fund member and mentor, and IIDA, involved in local town arts and support current teams volunteer passion

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