Customer Service Business Development
Resume:
Haley Hale
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***********@*****.***
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Waverly, OH 45690
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PROFESSIONAL SUMMARY
Results-driven professional with extensive experience in managing product launches and optimizing customer engagement processes. Demonstrated expertise in strategic planning, time management, and problem-solving to ensure successful outcomes. Eager to leverage these skills and experience in a new role.
SKILLS
Communication
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Flexibility
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Attention to Detail
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Customer Service
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Generate logins
Data Entry
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Monitor Analytics
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Timeline management
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Product launches
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Teamwork and collaboration
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Customer service
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Problem-solving
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Time management
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Multitasking Abilities
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Training and development
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Professional and courteous
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Analytical thinking
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Strategic planning
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EXPERIENCE
ONBOARDING SPECIALIST
InFocus Solutions, March 2024-April 2025
Managed multiple launch initiatives simultaneously, displaying adept multitasking capabilities.
Developed and implemented launch strategies for new products, ensuring successful outcomes in a timely manner.
Created detailed plans for product launches, demonstrating proficient planning and problem-solving acumen.
Presented reports on launch performance metrics at executive meetings.
Monitored progress of product launches from conception to completion, exhibiting superior time management skills.
Provided guidance and support throughout the entire process of launching products, emphasizing customer satisfaction levels.
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BUSINESS DEVELOPMENT MANAGER, Chillicothe, OH
Braden Automotive, September 2023-February 2024
Led BDC team to boost lead conversion rates, implemented data-driven strategies, and optimized customer engagement processes for Braden Automotive.
Pioneered digital marketing initiatives, and revamped CRM systems.
Fostered strong relationships with sales and service departments, aligning BDC goals with overall dealership objectives to drive cohesive growth.
Created reports on operational performance metrics to assess progress against goals, such as sales volume and customer retention rates.
Developed comprehensive training programs for new hires that included role-specific instruction as well as general customer service techniques.
Managed a team of 15 BDC agents, ensuring each had the necessary resources to perform their job functions and meet customer demands.
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BUSINESS DEVELOPMENT MANAGER, Chillicothe, OH
Hometown Chevrolet, January 2019-September 2023
Lead BDC team to exceed sales targets, streamline customer communication, and boost lead conversion rates.
Implement data-driven strategies for measurable ROI improvement.
Revolutionize lead conversion processes, introducing cutting-edge communication techniques.
Develop and execute novel strategies to streamline customer interactions.
Analyze market trends and customer behavior to refine BDC operations.
Utilize data insights to optimize lead generation and conversion strategies.
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WIRELESS SALES, Hillsboro, OH
Preferred Wireless, March 2018-January 2019
Optimized sales strategies, resulting in substantial revenue increase.
Implemented effective upselling techniques, boosting average transaction value.
Mentored new team members.
Maintained meticulous records of sales transactions and customer interactions.
Conducted thorough product knowledge training.
Ensured compliance with company policies and industry regulations.
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CORRECTIONAL OFFICER, Chillicothe, OH
State Of Ohio, December 2016-December 2017
Maintained security protocols and ensured inmate safety in a high-pressure correctional facility.
Implemented conflict resolution techniques, reducing incidents.
Fostered positive relationships with inmates and staff, promoting a rehabilitative environment.
Contributed to team efforts in maintaining order and discipline.
Analyzed inmate behavior patterns to preemptively address potential security risks.
Developed strategies for improving facility operations and safety measures.
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EDUCATION
COMPLETED COURSEWORK TOWARDS ASSOCIATES DEGREE IN INTENDED NURSING, Chillicothe, OH
Ohio University, May 2027
CERTIFICATE IN ALLIED HEATH, Lucasville, OH
Scioto County Career and Technical Center, May 2015
HIGH SCHOOL DIPLOMA, West Portsmouth, OH
Portsmouth West High School, May 2015
REFERENCES
References available upon request
Contact this candidate