Customer Service Revenue Management

JULIET NSIAH

Kumasi Ghana AK-***-**** +233********* **************@*****.***

summary

Dynamic hotel Management Trainee at Mr brown,adept in revenue management and guest relations.successfully optimized room allocation,enhancing occupancy rates.Skilled in bydget and problem-solving,consistently delivering exeptional customer service while fostering strong team collabration to address operational challenges.

skills

·Guest relations

·Revenue Management

·Room allocation

·Customer service

·Problem solving

·budget forcasting

Experience

Mr Brown Accra,Ghana

Hotel Manament Trainee

·Conducted daily inspection of guest room and public areas to ensure cleanliness and orderliness.

·Managed room allocations and booking,optimizing occupational challenges

·Conducted daily meeting with front desk and housekeeping personnel to discuss arrivals,special requests and operational challenges.

·forecasted income and espenses by reviewing previous and current budget and financial reports.

·Coordinate with the sales team to develop stratages for attracting new business.

Education and Training

Jacobu Senior high school Kumasi

High School Diploma

2022-2024

Accomplishments

·Face of General Department

·Best worker of the year

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