Customer Service Emergency Room
Resume:
JAMIRRIA
JOHNSON
***********@*****.***
Bladensburg, MD 20710
Bold Profile
Highly resourceful customer service professional with a proven ability to adapt effectively to a constantly changing environment. Swift and accurate in collecting relevant data to determine optimal solutions for customer issues. Committed to delivering exceptional service and resolving problems efficiently.
PROFESSIONAL SUMMARY
SKILLS
• Vital Signs
• Hospital Experience
• Vital signs monitoring
• 12-lead EKG monitoring
• Patient transport
Washington Metropolitan High
school
Washington, DC • 06/2019
High School Diploma
Activities
EDUCATION
CERTIFICATIONS
• CPR Certification
• Driver's License
Fairfax Inova Hospital - Emergency Room Technician Fairfax, VA • 05/2022 - 11/2024
Target (Hardlines)
Greenbelt, MD • 08/2018 - 09/2018
The Service Company - Housekeeper
Washington, DC • 04/2017 - 08/2018
WORK HISTORY
Assess patients conditions, provide basic emergency care,and moniter their vituals
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Assists with procedures such as inserting IV drawing blood, and performing CPR
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• Keep emergency room clean
• Assist patient discharged and ensure that documentation is correct Recommended merchandise based on customer needs and desires. Restocked merchandise on shelves and rotated inventory regularly.
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Maintained adequate cash supply in cash drawers in multiple checkout stations.
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Informed/advertised customers about sales and promotions. Processed all sales transactions accurately and in a timely fashion.
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Expressed appreciation and invited customers to return for more purchases.
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Communicated information to customers about product quality, value and style
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Answered customers' questions and addressed problems and complaints in person and via phone.
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Guaranteed positive customer experiences and resolved all customer complaints.
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Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
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Offered direction and gave constructive feedback to motivate team members. Organized the store by returning all merchandise to its proper place.
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Completed floor replenishment to guarantee size availability and promote customer satisfaction.
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The Home Depot - Cashier Customer Service
Capitol Heights, MD • 02/2015 - 03/2017
Kids Are People Too - Daycare Assistant
Washington, DC • 01/2015 - 06/2016
Stocked all restroom supplies. Stocked room attendant carts with supplies.
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Replenished hotel amenities such as drinking glasses and writing supplies.
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Replaced sheets and pillowcases daily and used hospitality corners on all beds.
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Draped and folded guests' clothing, paired shoes clean and neatly arranged toiletries.
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• Cleaned and returned vacant rooms to occupant-ready status.
• Supplied guests with extra requests such as toiletries when.
• Reported all maintenance issues to the housekeeping status board. Analyzed data from survey, referrals and follow-up services on financial, legal, crisis intervention
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Community referrals and outreach services. Composed and routed correspondence in a timely and accurate manner.
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Scheduled and conducted specific briefings at workshops and events on local, state and federal resources available to service members and families.
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Established and maintained monthly contact by email, telephone and face-to-face interaction with each deployed and mobilized Army National Guard members' designated family members.
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• Excelled in exceeding daily credit card application goals.
• Processed all sales transactions accurately and in a timely fashion. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
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Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Created new processes and systems for increasing customer service satisfaction
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Computed accurate sales prices for Cross-trained and provided back-up for other customer service representatives when needed.
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Disciplined children and recommended other measures to correct behavior.
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Provided a variety of materials for children to explore and manipulate in learning activities and imaginative play.
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Communicated with children's parents and guardians about daily activities, behaviors and problems.
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• Escorted children on outings and trips to local parks and zoos. Created an infant area, toddler area and preschool area of play within the daycare.
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• Led reading classes for preschool-aged children.
• Carefully monitored children's play activities.
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
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Incorporated music and art activities to encourage creativity and expression.
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• Maintained developmentally appropriate environment.
• Maintained daily records of activities, behaviors, meals and naps.
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