Salesforce Administrator Customer Experience

CHAITANYA THIRAMDAS

330-***-**** ********************@*****.***

PROFESSIONAL SUMMARY

Salesforce Administrator & Developer with 10 years of experience in designing, developing, and managing Salesforce solutions.

Expertise in Salesforce customization, automation, and integration to optimize business processes.

proficient in Apex, Visualforce, Lightning Web Components (LWC), and flows for advanced customizations.

Strong ability to translate business requirements into robust technical architectures to drive efficiency and enhance customer experience.

Expertise in Salesforce Administration and Development, including Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL.

Skilled in workflow automation, reducing manual efforts and improving operational productivity.

Hands-on experience with CI/CD pipelines using Git, Salesforce DX, and Agile methodologies.

Deep knowledge of security controls, user management, data management, and access control in Salesforce.

Strong leadership skills, mentoring developers and administrators while ensuring adherence to best practices.

Proven track record in optimizing CRM performance, improving data integrity, and maximizing ROI.

Certified Salesforce Professional, holding multiple certifications, including Administrator, Advanced Administrator, Platform App Builder, Sales Cloud, and Service Cloud Consultant.

TECHNICAL SKILLS

Salesforce Platform

Admin: Security Controls, User Management, Profiles, Permission Sets, Roles, Sharing Rules, Reports & Dashboards, Data Loader, Data Import Wizard, Record Types, Validation Rules, Page Layouts, List Views

Automation: Flow Builder (Record-Triggered, Screen, Scheduled), Process Builder, Approval Processes, Workflow Rules

Development: Apex Classes, Triggers, Visualforce Pages, Lightning Components (Aura), Lightning Web Components (LWC), Apex REST/SOAP APIs

DevOps: Salesforce DX, Git, CI/CD Pipelines, Change Sets, Sandbox Management, Scratch Orgs

Integration: REST & SOAP APIs, MuleSoft, Web Services, Outlook/Gmail Integration, AppExchange Tools (Conga, DocuSign, Mailchimp)

Analytics: Custom Reports, Dashboards, Joined Reports, Report Subscriptions, Report Snapshots

Security: Org-wide Defaults, Field-Level Security, Login IP Ranges, Session Settings, MFA, Health Check

Data Tools: SOQL, SOSL, Data Loader, Workbench, Duplicate Management, Data Validation

Monitoring & Performance: Debug Logs, Setup Audit Trail, Governor Limits Optimization

Developer Tools & Languages

Tools: Visual Studio Code, Docker, Git, Jira, Azure

Languages: Apex, JavaScript, Python

Styling & Design: Lightning Design System (SLDS), HTML, CSS

Testing: Apex Test Classes, Test Coverage, UAT Support

CERTIFICATIONS EDUCATION

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

PROFESSIONAL EXPERIENCE

Salesforce Administrator

Walmart Bentonville, Arkansas February 2024 -- Present

Built and optimized over 50+ Flows (record-triggered, scheduled, screen flows) to automate lead routing, case assignment, and onboarding processes.

Managed complex role hierarchies, sharing rules, and organization-wide defaults for scalable, secure access across departments.

Implemented dynamic forms and conditional visibility in Lightning App Builder to streamline UI and reduce clutter.

Designed custom report types and over 100+ reports/dashboards, improving data visibility and driving leadership decisions.

Maintained data integrity using duplicate rules, data validation, and scheduled batch cleanups with Data Loader.

Performed sandbox refreshes and used Change Sets to deploy configurations across environments.

Assisted in Salesforce-to-Slack integration using AppExchange and platform events to notify teams of urgent cases.

Oversaw user provisioning, permissions, and deactivation process for a user base of over 300+ employees.

Conducted Security Health Check and remediated issues to maintain compliance and platform trust score.

Monitored system limits and performance via Setup Audit Trail and Debug Logs, resolving issues proactively.

Salesforce Developer

Ascension(GCP) Saint louis,Missouri July 2021 -- January 2024

Apex Development: Leveraged Apex code to customize Salesforce and develop solutions to meet unique business needs.

Visualforce: Designed custom user interfaces and pages using Visualforce for improved user experience.

Lightning Components: Developed Lightning components and utilized the Lightning framework for modernized UL

AP! Integration: Integrated Salesforce with external systems and third-party applications.

SOQL and SOSL: Proficiently wrote queries using SOQL and SOSL for efficient data retrieval.

Lightning Web Components: Created interactive and responsive user interfaces with Lightning Web Components.

Version Control: Utilized version control tools to manage code and collaborate effectively.

Test Automation: Developed and executed test classes and unit tests to ensure code quality.

Lightning Design System: Implemented Lightning Design System for consistent and appealing UL

Data Migration: Successfully managed data migration processes to maintain data accuracy.

Integrated Salesforce with third-party applications via REST/SOAP APIs and middleware tools.

Created and optimized SOQL queries, ensuring efficient data retrieval and governor limit adherence.

Worked closely with administrators and stakeholders to translate business requirements into scalable solutions.

Implemented CI/CD pipelines using Git and Salesforce DX for efficient development and deployment.

Salesforce Solution Architect

Capital one Dallas, Texas March 2019 -- June 2021

Designed scalable Salesforce solutions aligned with business goals and industry best practices.

Led integrations with third-party applications using MuleSoft and RESTful APIs.

Provided technical leadership to developers and admins, ensuring quality deliverables.

Developed automation solutions to streamline business workflows, reducing manual efforts by 40%.

Collaborated with stakeholders to translate business requirements into technical solutions and roadmap strategies.

Led and mentored development teams, ensuring adherence to best practices and scalable coding standards.

Optimized system performance by identifying bottlenecks, streamlining processes, and implementing automation solutions.

Managed Agile/Scrum development cycles, ensuring timely delivery of high-quality Salesforce solutions.

Created and managed data migration strategies, ensuring clean and structured data transitions between systems.

Salesforce Administrator & Developer

GetOneCRM Solution Ahmedabad, Gujarati February 2017 – April 2018

Designed and implemented custom Salesforce solutions to enhance business processes.

Developed Apex triggers, classes, and Lightning Web Components (LWC) for advanced functionality.

Automated business processes using Flows, Process Builder, and Approval Processes.

Integrated Salesforce with third-party applications using REST/SOAP APIs and MuleSoft.

Managed user roles, profiles, permission sets, and security settings to ensure data privacy.

Led Salesforce deployment processes using SFDX, Change Sets, and CI/CD pipelines.

Provided user training and support, ensuring smooth adoption of Salesforce features.

Developed custom reports and dashboards to enable data-driven decision-making.

Proven ability to lead and mentor teams of junior developers and administrators, fostering a collaborative and productive environment.

Knowledge of Salesforce DevOps best practices, enabling the seamless development and deployment of high-quality solutions.

Hands-on experience in troubleshooting and resolving complex system issues to ensure Salesforce platform stability and performance.

Committed to staying up to date with Salesforce updates, features, and best practices to continuously enhance system performance and user experience.

Salesforce Business Analyst

Dazeworks Kochi,Kerala May 2015 – January 2017

Led business analysis for Salesforce implementation, gathering and documenting business requirements.

Analyzed business needs and identified opportunities for Salesforce automation.

Developed user stories and process flows to streamline business operations

Collaborated with developers and administrators to implement custom solutions.

Conducted UAT testing and facilitated go-live activities.

Provided insights into Salesforce analytics to help executives make data-driven decisions.

Led cross-functional meetings to align teams on system capabilities and improvement plans.

Created training materials and conducted end-user training sessions for Salesforce adoption.

CRM strategy development to optimize customer engagement and improve lead-to-opportunity conversion rates.

Strong focus on data security and ensuring compliance with organizational and industry standards.

Ability to handle multiple projects simultaneously, prioritize tasks, and deliver results within deadlines.

Problem-solving and critical thinking skills to identify challenges and propose solutions to optimize business performance using Salesforce.

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