Business Analyst Product Owner

Earl Ott Westport, CT 475-***-**** ******@*****.*** http://www.linkedin.com/in/earlott/

Professional Profile

Experienced Product Owner, Certified Scrum Master and Agile Coach with 16+ years of experience driving business solutions and delivering measurable results. Proven expertise in data analysis, project management, and cross-functional team leadership, with a focus on enhancing organizational efficiency and streamlining workflows. Adept at managing enterprise-level solutions, trouble shooting issues and fostering collaboration across international teams.

Key Achievements

Expanded system access for virtual care systems, integrating five new funding methods.

Coached a team of 25 on Agile methodology, achieving significant improvement in sprint velocity.

Lead the development of a new reporting system, improving data visualization and accessibility.

Redesigned and implemented a modernized Report Management System, transforming a previously failed product into a fully operational and efficient production-ready solution.

Key Competencies

Technical Skills

Soft Skills

Azure DevOps

Strong Communication

SQL, XML, JSON

Negotiation & Collaboration

Data Mapping

Leadership & Mentorship

Relational Database Design

Agile Coaching

ETL, SDLC

Problem Solving

Microsoft Office & Visio

Trouble shooting issues

Strategic Planning

Technical Tools & Proficiencies

Platforms: Azure DevOps, Tableau, Informatica, Power BI

Programming & Scripting: SQL, XML, JSON, C#

Frameworks: SAFe Agile, Scrum, Waterfall

Database Management: SQL Server, Oracle RDS, ETL Processes

Methodologies: Waterfall, Agile

Professional Experience

USDA (ASRC Federal Consultant) – Product Owner/Business Analyst/Agile Coach/Scrum Master

March 2024 – February 2025

Coordinated requirements and development for the Animal Health and Regulatory Messaging System using XML/XSLT. Trouble shooting issues as they arose.

Unified cross-functional teams, ensuring seamless integration of systems across Federal, State, and Local agencies.

Managed all development activities, including user story creation and backlog prioritization in Azure DevOps.

Key Tools: Azure DevOps, MS Office

Aetna (Infosys Consultant) – Product Owner/IT Project Manager & Agile Coach

December 2020 – August 2023

Directed Virtual Care system expansion, enabling access for additional funding methods and plan types.

Developed workflows to replace Excel/Access systems with .NET/SQL solutions, streamlining underwriting processes.

Led Agile ceremonies and coached teams in Epic, Feature, and Story creation as well as Trouble shooting issues as they arose.

Key Achievements:

Spearheaded integration of international teams, ensuring efficient delivery of high-impact projects.

Delivered a new SI Tech reporting system using C#; conducted UI/UX improvements and system flow optimization.

Key Tools: Azure DevOps, MS Office, C#, SQL

Aetna (Net2Source Consultant) – Product Owner/Business Analyst/Scrum Master/Agile Coach

May 2019 – March 2020

Oversaw projects across four workstreams for the PayFlex Data team, with 27 members using SAFe Agile Methodology.

Coached a development team new to Agile, improving team velocity and delivery timelines.

Centralized data reporting using tools like Tableau, Talend, and Globalscape, supporting ad hoc and production data needs.

Established a data lake with MarkLogic for Big Data storage and retrieval, working closely with architect.

Gathered and documented business requirements for eligibility, membership, and claims data used by internal systems and external PBM vendors, ensuring accurate member coverage and seamless pharmacy benefit access.

Partnered with stakeholders across operations, IT, and compliance to design workflows and data mappings that supported real-time benefit validation for providers and members.

Led gap analysis and troubleshooting for eligibility file discrepancies, reducing member complaint escalations and improving PBM response times.

Key Tools: SAFe Agile, Tableau, Talend, MarkLogic

Cigna (Apex Consultant) – Product Owner/Business Analyst

May 2018 – May 2019

Defined enrollment and claims processing requirements for internal portals serving members and providers as well as trouble shooting issues as they arose.

Collaborated with international QA/development teams to implement SAFe Agile methodologies.

Designed SQL commands and system architecture for claim data migration to Oracle RDS.

Gathered and documented business requirements for eligibility, membership, and claims data used by internal systems and external PBM vendors, ensuring accurate member coverage and seamless pharmacy benefit access.

Partnered with stakeholders across operations, IT, and compliance to design workflows and data mappings that supported real-time benefit validation for providers and members.

Led gap analysis and troubleshooting for eligibility file discrepancies, reducing member complaint escalations and improving PBM response times.

Key Tools: MS SQL Server, XML, JSON

Connecticare (Talus Partners Consultant) – Product Owner/Business Analyst

May 2017 – March 2018

Oversaw benefit administration, claims processing, and reporting with extensive client interfacing.

Conducted JAD sessions with vendors to align data feeds and resolve discrepancies.

Delivered solutions for XML processing and enhanced system functionality as well as trouble shooting issues as they arose.

Gathered and documented business requirements for eligibility, membership, and claims data used by internal systems and external PBM vendors, ensuring accurate member coverage and seamless pharmacy benefit access.

Partnered with stakeholders across operations, IT, and compliance to design workflows and data mappings that supported real-time benefit validation for providers and members.

Led gap analysis and troubleshooting for eligibility file discrepancies, reducing member complaint escalations and improving PBM response times.

Key Tools: XML, Data Governance, Agile Methodology

Cigna (Judge Group Consultant) – Product Owner/Business Analyst

July 2016 – May 2017

Directed claims, membership, eligibility, and benefits projects using SAFe Agile methodology.

Identified Oracle RDS data sources and defined procedures for EDI transfers as well as trouble shooting issues as they arose.

Documented all processes and collaborated with international QA and development teams.

Gathered and documented business requirements for eligibility, membership, and claims data used by internal systems and external PBM vendors, ensuring accurate member coverage and seamless pharmacy benefit access.

Partnered with stakeholders across operations, IT, and compliance to design workflows and data mappings that supported real-time benefit validation for providers and members.

Led gap analysis and troubleshooting for eligibility file discrepancies, reducing member complaint escalations and improving PBM response times.

Key Tools: MS SQL Server, XML, JSON

Fidelity (Eliassen Group Consultant) – Product Owner/Business Analyst

June 2015 – April 2016

Directed customer care application management using SAFe Agile Methodology.

Enhanced customer experience by optimizing SQL-based reporting systems and XML workflows.

Key Tools: SQL, XML, Agile Methodology

Law Office of Neal E. Guttenberg – Lead Developer/Analyst

October 2014 – February 2015

Created business and functional requirements for legal case management systems.

Delivered process improvements for document tracking and case workflows.

Key Tools: BRD, FSD

Cigna (Employee) – Business Systems Data Analyst/Product Owner

March 2012 – September 2014

Managed external-facing member and provider portals using Agile methodologies.

Worked on HIPAA EDI transactions (834, 835, 837, etc.) and supported Java-based mainframe services.

Gathered and documented business requirements for eligibility, membership, and claims data used by internal systems and external PBM vendors, ensuring accurate member coverage and seamless pharmacy benefit access.

Partnered with stakeholders across operations, IT, and compliance to design workflows and data mappings that supported real-time benefit validation for providers and members.

Led gap analysis and troubleshooting for eligibility file discrepancies, reducing member complaint escalations and improving PBM response times.

Key Tools: XML, HIPAA EDI, Java

ESPN (Experis Consultant) – Data Analyst/Data Architect

April 2011 – March 2012

Delivered actionable insights by designing data governance strategies and architecting solutions.

Utilized SQL and XML to support agile sales operations.

Key Tools: SQL, XML, Data Governance

University of Connecticut – Data Analyst/Data Architect

February 2009 – January 2010

Designed and implemented ETL workflows for university databases.

Supported academic programs with structured data reporting solutions.

Key Tools: SQL Server, ETL, Agile Methodology

Certifications

Professional Scrum Master I (Scrum.org) – April 2020

Education

Teikyo Post University – Bachelor of Science in Marketing

Platform to Employment (P2E) – Career Development Program, Hartford, CT

Microsoft Learn – Ongoing professional development in Azure resource management and governance, with emphasis on cloud infrastructure and compliance best practices

Additional Information

U.S. Citizen

Extensive experience with Agile and Waterfall methodologies

Specializes in coaching teams new to Agile frameworks

Community Involvement

Board of Directors for Elders Association of the Theta Chapter of Zeta Psi Fraternity

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