Scrum Master Business Analysis

ROXIE THOMAS

Norcross, GA 404-***-**** *****.******@*****.*** linkedin.com/in/roxiethomas

MANAGER, BUSINESS ANALYSIS SAFe® PROGRAM CONSULTANT AGILE COACH

Certified SAFe® 6 Program Consultant (SPC), SAFe® 6 Agilist (SA), and SAFe® 6 Scrum Master (SSM) with over 15 years of IT experience, specializing in leading business analysis, Agile transformations, and organizational change management. Expert in Scrum, Kanban, and SAFe® methodologies, with advanced proficiency in Atlassian tools (Jira, Confluence, JQL) for project planning, backlog management, and stakeholder reporting. Skilled in mentoring cross-functional teams, managing stakeholder relationships, and driving change initiatives to align with business objectives. Proven success in facilitating Agile ceremonies, optimizing delivery processes, and implementing communication plans for organizations like Coca-Cola, Verizon, Siemens Healthineers, and Xylem. Exceptional communicator with a servant leadership approach, fostering collaboration and ensuring successful adoption of change across people, processes, and technology.

CORE COMPETENCIES

- Business Analysis Leadership

- Agile Coaching & Facilitation

- Organizational Change Management (OCM)

- Stakeholder Engagement & Communication

- SAFe® Program Increment Planning

- Backlog Management & Prioritization

- Cross-Functional Team Mentorship

- Risk Mitigation & Process Improvement

- Agile Ceremonies & Workshops

- Lean-Agile Portfolio Management

- Progress Reporting & KPI Dashboards

- Servant Leadership & Team Empowerment

TECHNICAL SKILLS

- Methodologies: Agile, SAFe®, Scrum, Kanban, Lean, SDLC, Waterfall

- Tools: Jira, Confluence, JQL, Azure DevOps, SharePoint, MS Teams, MS Project, Office 365, SAP, Slack, Miro

- Data: SQL (basic queries for reporting)

- Cloud: Basic AWS familiarity (migration support)

- Domains: Healthcare, eCommerce, Regulatory Compliance, Financial Services

EDUCATION & CERTIFICATIONS

- Bachelor of Business Administration in Decision Science & Business Statistics Georgia State University

- SAFe® 6 Program Consultant (SPC) Scaled Agile, Inc.

- SAFe® 6 Agilist (SA) Scaled Agile, Inc.

- SAFe® 6 Scrum Master (SSM) Scaled Agile, Inc.

- SAFe® 6 Release Train Engineer (RTE) Scaled Agile, Inc.

- Advanced Facilitator: Value Stream Mapping (VSM) Scaled Agile, Inc.

- PMI Certified Agile Practitioner (PMI-ACP) Project Management Institute

- Certified Scrum Master (CSM) Accredited Scrum Master

- Team Kanban Practitioner Kanban University

- AiTL Hackathon (Atlanta) - Building AI Agent ATDC

PROFESSIONAL EXPERIENCE

Global Logic, Remote

SAFe® Senior Scrum Master & Team Coach Nov 2024 – Mar 2025

Led Agile transformation for global teams, mentoring business analysts and developers through SAFe® ceremonies (PI Planning, Daily Standups, Retrospectives). Coordinated with stakeholders to prioritize project deliverables, using Jira and Confluence for backlog management and reporting. Developed communication plans to support change adoption, enhancing cross-functional collaboration via Agile Communities of Practice.

- Increased delivery efficiency by 12%: Streamlined value streams with Jira Kanban boards, improving transparency.

- Enhanced team engagement by 30%: Fostered collaboration through Agile workshops, boosting Agile maturity.

- Improved quality by 20%: Used value stream mapping to reduce defects, supporting stakeholder KPIs.

Xylem, Remote

Agile Coach & Senior Scrum Master Aug 2023 – Jul 2024

Managed eCommerce platform enhancements, mentoring teams and facilitating Scrum ceremonies to align with business priorities. Used Jira and Confluence for project tracking and stakeholder reporting, implementing change management strategies to support UX improvements. Standardized workflows to accelerate delivery and reduce dependencies.

- Improved customer purchase rate by 20%: Delivered 15 UX enhancements for a platform with 12.5K products.

- Reduced sprint planning time by 15%: Increased sprint completion to 90% through backlog refinement.

- Accelerated delivery by 30%: Created Confluence knowledge base, reducing stakeholder support requests.

Siemens Healthineers, Remote

SAFe® Scrum Master & Team Coach May 2022 – Feb 2023

Led healthcare software delivery, facilitating SAFe® ceremonies (PI Planning, System Demos, Inspect and Adapt) and mentoring cross-functional teams. Managed backlogs in Jira and Azure DevOps, using SQL for data validation, and developed KPI dashboards for stakeholder visibility. Supported regulatory compliance through change management plans.

- Enhanced portfolio management by 15%: Expedited milestones with Lean-Agile practices.

- Increased stakeholder visibility by 20%: Built Azure DevOps dashboards with SQL-validated metrics.

- Improved collaboration by 10%: Clarified objectives and managed dependencies for team unity.

Costco Wholesale, Remote

SAFe® Scrum Master & Agile Coach Dec 2021 – May 2022

Supported eCommerce platform delivery, coaching teams on SAFe® practices and facilitating ceremonies. Managed project progress with Jira and Confluence, using SQL for transaction queries. Implemented change communication plans to optimize payment workflows, aligning with stakeholder priorities.

- Optimized payment transactions by 30%: Streamlined processes, reducing costs.

- Accelerated timelines by 15%: Used Jira reports to resolve bottlenecks and enhance communication.

Verizon, Remote

Scrum Master & Agile Coach Nov 2018 – Jan 2020

Coached teams on Scrum practices for cloud-based applications, managing workflows with Jira and Confluence. Facilitated stakeholder alignment and change management for Shareable Cloud and Mobile Call Filter apps, ensuring timely delivery and adoption.

- Saved $6M annually: Optimized cloud infrastructure, accelerating development by 4 months.

- Contributed $365M in revenue: Supported Mobile Call Filter rollout, blocking 1.5B robocalls.

Coca-Cola, Atlanta, GA

Agile Project Manager Dec 2014 – May 2017

Led Agile adoption for global IT teams, integrating Jira and Confluence for platform delivery. Supported AWS cloud migrations and developed change management plans to align

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