Customer Service Heavy Equipment

Gregory A. Fowler

** ****** **, ********, ** ****6 Phone: 540-***-**** Email: *******@*****.***

Skills Summary

Over 39 years of experience in management, supervision, sales, customer service, estimating, and purchasing. Proficient in heavy equipment operation, supervision, certified traffic control, blasting, and reading excavation grades.

Class A CDL licensed driver.

Extensive experience with complex systems and computer-based tools. Strong troubleshooting and problem-solving skills. Professional Experience

Virginia Department of Transportation, Troutville, VA Transportation Operations Manager I, Maintenance Supervisor December 2014 - May 2024 Coordinated and scheduled work based on priorities. Supervised and trained employees, monitored progress, and assisted with evaluations. Managed highway maintenance, materials, and heavy equipment operations. Oversaw road maintenance operations including culvert laying, ditch digging, asphalt laying, mowing, road building, land clearing, work zone setup, and storm/accident cleanup. Directed snow removal operations for employees and contractors. Provided administrative leadership, time reporting, equipment/materials management, and citizen complaint handling.

Monitored material usage and assisted with yearly inventory audits. Pinkerton Chevrolet, Salem, VA

Sales Consultant April 2014 - September 2014

Conducted direct car sales and after-sales service. Delivered exceptional customer service from greeting customers to understanding their needs. Assisted customers with test drives and vehicle demonstrations. Managed vehicle appearance and condition, delivered new cars, and researched car availability. Handled paperwork involved in vehicle purchases to close sales. Robertson & Fowler Company Inc., Buchanan, VA

Superintendent May 1985 - March 2014

Managed employees and coordinated safety on job sites. Logged employee hours and equipment usage.

Conducted job assessments and ensured adherence to Virginia Department of Transportation regulations. Operated heavy equipment as necessary for job completion. Advance Auto Parts, Daleville, VA

Commercial Parts Pro October 2010 - November 2011

Provided professional, courteous, and prompt customer service to commercial and retail customers. Utilized automotive systems knowledge to ensure customer satisfaction. Performed complex diagnostics of vehicle problems and trained team members. Managed commercial sales and maintained relationships with commercial customers. Assisted store manager in training and developing commercial delivery drivers and store personnel. Coordinated daily operations of the commercial delivery program and managed inventory. Pro Pony Proformance, Roanoke/Buchanan, VA

Owner/Operator April 1995 - 2008

Managed sales, auto body, paint, servicing, and installation of aftermarket parts for cars and trucks. Oversaw all business operations including staff management, business management, accounting, and computer programming.

Advance Auto Parts, Roanoke, VA/Tampa, FL

Assistant Manager/Training Manager March 2002 - August 2005 Provided customer service and managed staff.

Oversaw business operations including business management, accounting, and training. Improved operating income, controlled inventory, and trained managers/team members in computer programs. Sheriff, Botetourt County

Auxiliary Member/Deputy 1995 - 1998

Supported full-time deputies in the field during special events. Assisted with traffic law enforcement, serving summons, and other duties as required. Received training in search and seizure, civil liabilities, DUI enforcement, vehicle stops, use of force policy, and legal survival.

Berglund Chevrolet, Roanoke, VA

Service Advisor February 1990 - November 1990

Hertz Rent-A-Car, Roanoke, VA

Lot Attendant February 1989 - December 1989

Education

James River High School (1989)

Botetourt Vocational School (1986-1989) - Auto Body Training Virginia Western Community College (1990-1992) - Law Enforcement Dabney S. Lancaster Community College (1993-1994) - Law Enforcement Completed College Courses

Introduction to Law Enforcement

Criminal Investigation

Criminal Justice

Drug Enforcement

240 Hour Internship with Botetourt County Sheriff's Office Tactical Training

Additional Training & Certifications

American Red Cross Adult CPR and First Aid Training Preventing Disease Transmission

Black Belt Kempo Karate

Frame-off Restoration

Fel-Pro Certified Sealing Expert

Class A and N Virginia CDL

Management and Marketing by Advance Auto

Computer Programming by Advance Auto

Virginia Certified Unrestricted Blaster (Expired)

Virginia Certified Mineral Mining DMM # 1010535

Virginia Certified Erosion and Sediment Control Cert # 1-01473 Hawoper Certified

VDOT Certified Traffic Control # 022013044

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