It Support Systems

Location:

Central City, AL, 36316

Posted:

May 14, 2025

Contact this candidate

Resume:

Carlee Jackson

Birmingham, AL *****

*************@*****.***

659-***-****

**Objective Summary**

Results-driven Healthcare IT Professional with extensive experience in EHR implementation, IT systems integration, and process optimization across Cerner and Epic platforms. Skilled in system configuration, data migration, end- user training, and workflow analysis to enhance operational efficiency and compliance with healthcare regulations. Proficient in hardware/software troubleshooting, SCADA, PLCs, DCS, and IT support within healthcare and manufacturing environments. Adept at leading Go-Live support, security compliance, and system upgrades, ensuring seamless transitions and optimized performance. Seeking to leverage technical expertise and problem- solving abilities in a dynamic IT role focused on healthcare technology solutions and digital transformation.

**Certiﬁcations & Clearances**

*VA Security Clearance*

*Credentialed Cerner Trainer*

**Work Experience**

* Manufacturing Systems Control Room Operator *

Unlimited Technologies Consulting/ Mercedes Benz — March 2023

• Operate and monitor automated control systems for manufacturing and processing.

• Ensure production processes meet quality and efficiency standards.

• Adjust equipment settings as needed to maintain optimal conditions.

• Detect and diagnose equipment malfunctions or process deviations.

• Coordinate with maintenance teams to resolve mechanical or technical issues.

• Implement corrective actions to prevent downtime or product defects.

• Collect and analyze real-time data on production metrics, temperature, pressure, and flow rates.

• Maintain logs and reports of system performance, incidents, and maintenance activities.

• Follow safety protocols and regulatory guidelines (e.g., OSHA, FDA, GMP).

• Ensure equipment and processes comply with environmental and safety standards.

• Participate in emergency response procedures when necessary.

• Work closely with field operators, engineers, and supervisors to maintain smooth operations.

• Provide status updates and escalate issues when needed.

*Cerner CommunityWorks *

Blue Mountain Hospital — September 2023

• Lead or assist with the deployment of Cerner CommunityWorks, including system configuration, setup, and customization to fit the specific needs of the healthcare organization.

• Ensure seamless integration with other systems (e.g., billing, labs, imaging).

• Work with clinical and administrative teams to map and improve workflows within the Cerner system, optimizing processes for efficiency and compliance with healthcare regulations (e.g., HIPAA).

• Design workflows to meet the specific needs of different departments, including nursing, lab, radiology, and more.

• Develop and deliver training to end-users, including physicians, nurses, and administrative staff, ensuring they are proficient in using the system.

• Provide ongoing support post-Go-Live, troubleshooting any issues and ensuring the system operates smoothly.

• Assist with data migration from legacy systems to Cerner CommunityWorks, ensuring all relevant patient and clinical data is transferred accurately.

• Coordinate and support the Go-Live process, ensuring that the system is running properly and that the healthcare staff is comfortable using it.

• Offer continuous post-Go-Live support to address issues, resolve concerns, and provide system updates.

• Act as the liaison between the healthcare organization and Cerner, facilitating communication, gathering feedback, and ensuring that all needs are being addressed.

• Ensure change management processes are effectively communicated to all stakeholders, helping staff adapt to the new system.

• Manage and implement upgrades to keep the system current and ensure compliance with new healthcare regulations.

• Leverage Cerner’s reporting tools to help the organization make data-driven decisions for improving patient care.

*Cerner Trainer and Facilitator*

Medsys Group/Veteran Aﬀairs — December 2021 to March 2023

• Conducted comprehensive classroom training sessions, both in-person and virtually, for diverse audiences.

• Delivered technical training for new employees and internal/external clients, addressing complex systems and processes.

• Recognized as a subject matter expert in Scheduling ESM, CPM, and Win32 Patient Access.

• Led full-scale implementations for large, multi-facility clients with enterprise-level system designs.

• Maintained and updated hospital- and clinic-speciﬁc Data Collection Workbooks (DCWs) to support operational needs.

• Gathered and analyzed data requirements to tailor Cerner builds for clinic-speciﬁc needs.

• Developed and documented both current and future-state workﬂows.

• Provided hands-on end-user and super-user support during Go-Live phases to ensure smooth transitions.

• Traveled nationwide as a contract trainer and Adoption Coach for Cerner, collaborating with the VA to implement and train staﬀ on Cerner systems.

*Cerner Implementation Specialist *

MedFirst, Capital Health — November 2022

• Collaborated with clients to gather requirements and conﬁgure Cerner systems (Cerner Millennium, PowerChart), ensuring compliance with HIPAA and HITECH.

• Analyzed workﬂows, provided end-user training, assisted with data migration, and supported Go-Live processes.

• Delivered post-Go-Live support, addressed issues, monitored system performance, and managed system upgrades.

• Provided physician and medical staff support, addressing clinical needs and ensuring effective system integration for enhanced patient care workflows.

• Acted as the primary contact for clients, supported change management eﬀorts, and used Cerner’s reporting tools for decision-making.

*Patient Access Specialist*

Brookwood Hospital — January 2021 to April 2022

• Collecting personal and insurance information from patients at the time of their visit.

• Conﬁrming a patient’s insurance coverage and beneﬁts prior to or during their visit to ensure that services are covered and billed appropriately.

• Assisted with scheduling patient appointments or procedures, ensuring that time slots are reserved and that any necessary pre-visit instructions are provided.

• I communicated with patients about their ﬁnancial responsibilities, such as copayments or out-of-pocket expenses.

• Ensured that all legal and regulatory documents are completed, such as consent forms or ﬁnancial agreements, and that all information is accurately recorded and compliant with healthcare regulations.

• I responded to patient inquiries, addressing concerns, and providing a positive experience to ensure smooth transitions from one stage of care to the next.

*Prior Authorization Rep*

RX Beneﬁts — August 2020 to December 2021

• Requesting Prior Authorizations: Initiating and submitting requests to insurance companies for approval of medical services, treatments, or medications.

• Gathering Required Information: Collecting all necessary patient documentation, including medical records and test results, to support authorization requests.

• Submitting and Tracking Requests: Ensuring prior authorization requests are accurately submitted and closely tracking their progress to ensure timely approval or resolution.

• Reviewing and Addressing Denials: Analyzing denied authorization requests and working with healthcare providers to appeal decisions and provide additional supporting information as needed.

• Managing Patient Communication: Keeping patients informed about the status of their prior authorizations and oﬀering clear guidance on next steps or necessary actions.

• Ensuring Compliance: Making sure all processes related to prior authorizations adhere to industry regulations, insurance policies, and conﬁdentiality requirements such as HIPAA.

*Cerner Implementation Specialist*

MedFirst Consulting — September 2017 to April 2020

• Collaborated with clients to gather requirements and conﬁgure Cerner systems (Cerner Millennium, PowerChart), ensuring compliance with HIPAA and HITECH.

• Analyzed workﬂows, provided end-user training, assisted with data migration, and supported Go-Live processes.

• Provided physician and medical staff support, addressing clinical needs and ensuring effective system integration for enhanced patient care workflows.

• Delivered post-Go-Live support, addressed issues, monitored system performance, and managed system upgrades.

• Acted as the primary contact for clients, supported change management eﬀorts, and used Cerner’s reporting tools for decision-making.

*Epic Optimization Consultant*

HCI Group, Rochester, MN — April 2018 to April 2018

• Develop and implement process improvements to optimize workﬂows and ensure Epic supports eﬃcient, user- friendly operations.

• Enhance functionality and usability by making targeted changes, such as updating templates, streamlining order sets, or adjusting navigation.

• Develop educational materials or hold refresher training sessions to improve users’ comfort and proﬁciency with the system.

• Use Epic’s reporting tools (Reporting Workbench, Radar) to analyze system usage, identify trends, and measure the impact of optimizations.

• Collaborate with healthcare leadership to align reporting and analysis with organizational performance metrics and goals.

• Ensure that optimization eﬀorts comply with healthcare regulations, including HIPAA, and align with quality and patient safety initiatives.

• Monitor system changes for unintended consequences, such as increased error rates or ineﬃciencies, and adjust as needed to maintain high standards.

*Epic End-User Support*

HCI Group, Manhattan, NY — February 2018 to March 18

• Provide onsite assistance to schedulers, registration staﬀ, and clinical teams in using the Cadence and ADT modules.

• Oﬀer real-time guidance on scheduling appointments, managing patient admissions, transfers, and discharges.

• Answer questions and provide quick training on navigating the system and using speciﬁc features.

• Diagnose and resolve technical issues related to scheduling workﬂows and patient ﬂow management.

• Collaborate with the IT support team to escalate and log more complex issues for rapid resolution.

• Ensure minimal disruption to patient care by addressing system challenges eﬃciently.

• Observe workﬂows and gather user feedback to identify areas for improvement.

• Provide recommendations to streamline scheduling and registration processes based on live observations.

• Support any necessary adjustments to workﬂows to enhance system adoption and user comfort.

• Document recurring issues or frequently asked questions to help improve future training and system updates.

• Report user feedback to the implementation and optimization teams to reﬁne system functionality.

*Cerner Implementation Specialist *

Training Wheel, Birmingham, AL — December 2017

• Collaborated with clients to gather system requirements and conﬁgure Cerner systems (Cerner Millennium, PowerChart) to align with client needs, ensuring compliance with HIPAA and HITECH.

• Analyzed and optimized clinical and operational workﬂows, recommending best practices to improve eﬃciency and outcomes.

• Provided training to end-users (physicians, nurses, administrative staﬀ) on system functionality and workﬂows.

• Assisted with data migration from legacy systems to Cerner and integrated Cerner with hospital systems.

• Coordinated pre-Go-Live planning, system testing, mock runs, and training material reviews; provided hands-on support during Go-Live.

• Delivered post-Go-Live support, addressing issues, reﬁning workﬂows, and ensuring user adoption.

• Monitored system performance, gathered feedback, and managed system upgrades to implement new features and enhance user training.

• Served as the main point of contact between the healthcare organization and Cerner, ensuring project alignment and facilitating communication.

• Supported change management eﬀorts and troubleshot technical issues to ensure smooth system usage.

• Utilized Cerner’s reporting tools to analyze and generate customized reports for improved decision making.

*Cerner Implementation Specialist*

TEKsystems, Birmingham, AL — October 2017 to November 2017