Customer Service Representative
Resume:
Kiarra Murphy
Indianapolis, IN *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
LCP Transportation LLC - Indianapolis, IN
November 2023 to Present
Responsible for scheduling transportation for members associated with Medicare, Medicaid, United Healthcare insurance plans.
Dispatching Urgent calls and scheduling pickups and auto returns for same day appointments. Assisting with cancelation trips and rescheduling transportation for members when needed. Customer Service Representative
Senior Choice Plans - Indianapolis, IN
September 2023 to November 2023
Outbound calling for Medicare AEP
Accepting inbound calls and escalating to proper departments for insurance enrollment and/or benefit checks for Medicare patients.
Assist with enrollment and going over benefits with patients. Receive overflow calls when offices are busy.
Sort and respond to emails based off of the needs of each caller. Patient Registration Specialist
IU Health Methodist & University Hospital - Carmel, IN July 2023 to September 2023
Responsibilities include scheduling/rescheduling appointments verification of insurance, patient demographics. Scheduling MRIs. Taking co payments prior to appointments. Ensuring proper paperwork are filled out based of the preferences of each physicians. Directing messages received in the message pool to correct providers based on the needs of the patients. Downloading x-rays and ct scans into patient database.
Patient Service Coordinator
MyEyeDr. - Indianapolis, IN
November 2020 to July 2023
Scheduling and rescheduling patient appointments, assist in basic glasses repairs, verify insurance benefits for patient exams, organize dr schedules according to the drs needs and requests, coordinate faxes and emails. Daily Management of cash drawer. Assist with Prior authorizations.
Medical billing assist with explanation of benefits in regards to multiple insurance plans and creating authorizations for patients to use. sorting mail, and scanning patient charts into appropriate profiles.
• Assisting with minor repairs and adjustments
• Switching out lenses for glasses
• Assisting with retinal scans
• Prior authorizations
Front Desk Receptionist
Massage Envy - Indianapolis, IN
January 2020 to November 2020
Assist with checking clients in and out for appointments Appointment scheduling
Deal with monetary transactions i.e. refunds etc.
Light house keeping ( laundry, trash, cleaning lobby area) Restocking of massage therapists rooms
Opening and closing register at beginning and end of each shift. Selling shelf merchandise and memberships
Senior Customer Service Representative
Stericycle - Indianapolis, IN
January 2016 to January 2020
I worked as an escalations agent in which i tended to calls that are of an urgent nature and assisted with calls when supervisor is not present . I also am in charge of editing scripts for multiple clients to ensure there are no errors and that calls work effectively for fellow agents. My other duties include working as a dispatcher and stand in Team Lead.
I also have experience as an appointment scheduler. Proficient in Microsoft word
Verifying patient insurance
Custodian/Janitor
Executive Management Services, Inc - Greenfield, IN February 2014 to January 2016
• Duties included but not limited to proper disposal of biohazardous waste products
• Stocking of supplies including paper towels toilet paper soap dispensers
• Reporting any damages to any equipment belonging to employer
• General cleaning
Volunteer Worker
Central Nine Career Center - Greenwood, IN
August 2008 to May 2009
I did volunteer work as a vision screener,washed cars for a fundraiser,and worked as a greeter for an event creates for families and small children.
Cleaner
Baritz Niteclub - Indianapolis, IN
February 2007 to June 2007
I did janitorial work for this company. My duties included mopping, sweeping,changing the trash,and slight maintenance.
Education
diploma in General academics
Central Nine Career Center - Greenwood, IN
2008 to 2010
Perry Meridian High School - Indianapolis, IN
2006 to 2010
Skills
• Anatomy knowledge
• EMR Systems
• Detailing
• Organizational skills
• Telecommunication
• Customer Support
• CSR
• Data entry
• Medical Billing
• Medical Scheduling
• Microsoft Excel
• Front desk
• Filing
• Office Experience
• Custodial Experience
• Documentation review
• HIPAA
• ICD-10
• Microsoft Word
• CPT Coding
• Clerical Experience
• English
• Multi-line phone systems
• Customer Care
• Phone Etiquette
• Medical Records
• Medical Terminology
• Computer skills
• Call Center
• Typing
• Insurance Verification
• ICD-9
• Medical Coding
• Communication skills
• Medical Receptionist
• Microsoft Office
• Medical Office Experience
• Administrative experience
• Cerner
• Typing
• Medical terminology
• Clerical experience
• Computer skills
• Communication skills
• Medical office experience
• Customer service
• Front desk
• Administrative experience
• Supervising experience
• Conflict management
• Scripting
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• Data entry
• Time management
• Medical collection
• Phone triage
• Dispatching
• Phone etiquette
• Writing skills
• Organizational skills
• Office experience
• Project management
• Managed care
• Analysis skills
• Medical records
• ICD-10
• Medicare
• Leadership
• Property management
• Sales
• Account management
• Epic
• Call center
• Research
• Documentation review
• IT
• Editing
• SharePoint
• Management
• Microsoft Powerpoint
• English
• Filing
• Fair Housing regulations
• Accounts receivable
• Home care
• EHR systems
• Physiology knowledge
• Anatomy knowledge
• Working with people with disabilities
Certifications and Licenses
CPR Certification
Contact this candidate