Quality Assurance Software Engineering

Jo A. Nietzer • **** S. Richfield St. • Aurora, CO 80013 • 303-***-**** • **.*******@*****.***

EDUCATION: University of Denver, Denver, Colorado March 2003 Master of Computer Information Systems, specializing in software engineering

University of Wisconsin, Madison, Wisconsin December 1988 Bachelor of Science in Art TECHNICAL EXPERIENCE: Quality Assurance, Agile Methodologies, Selenium, Software Quality Assurance, JIRA, Scrum, Manual Testing, XML, Json, Web services, C#, Test Automation, Test Planning, SoapUI, Web Testing, SOA Testing, Groovy, Microsoft SQL Server, Databases, QTP, SOATest, API Testing, Soap, REST, Confluence, Java, Linux, Eclipse, Git, SourceTree, Shell Scripting, Jmeter, AWS, Terraform, Oracle, Bit Bucket, Cucumber, bash shell scripting, C-shell scripting, testing microservices, Jenkins, LLM, GenAI, Swagger, management, Azure DevOps, PowerBI PROFESSIONAL EXPERIENCE:

PwC

QA Lead

November 2021 – May 2025

Denver, CO

• Managed two teams on different projects

• Wrote python automation

• Worked LLM and Gen AI

• Worked on API and other microservices using both Manual and automation

• Worked on documentation

• Trained new hires

Insight Global

QA Engineer, Contractor at PWC

October 2019 – November 2021

Denver, CO

• Developed Jenkins piplines for API automation

• Developed ReadyAPI groovy scripts for enhancing API automation

• Developed Jmeter script for performance tests of our APIs

• Wrote test cases

• Manual Testing

• UI automation

• Trained new hires

• Documentation on Confluence

Equifax IT

Quality Assurance Analyst

January 2017 - September 2019

Denver, CO

• Maintaining web services tests using SoapUI

• Creating, maintaining automated tests using C-shell scripts, Java, Selenium

• Running manual tests using scripts, verifying logging, in a Linux environment

• Created scripts to run tests

• Working on the AWS platform using Terraform

• Writing, updating and maintaining QA documentation

• SQL queries to validate tests

• Worked with Agile Methodology and participated in daily scrums

• Worked with team to move to apps onto AWS platform RIA Digital Solutions

QA Automation Engineer

July 2015 - January 2017

Denver, CO

• Automated Testing, Performance testing, manual testing

• Creating, planning,writing automation tests and maintaining them using Selenium and C#

• Creating, maintaining web services tests using SoapUI

• Mobile web and app testing

• Worked with the Agile Methodology

• Provided weekly reports and end of sprint reporting IPCommerce, Inc.

Quality Assurance Engineer

Aug 2011 - June 2015

Denver, CO

• Experience in Acceptance Testing, Functional Testing, System Testing, Regression Testing, GUI Testing,Manual Testing, and Automated Testing, Write and execute test cases

• Created and maintained automated tests using Selenium and SoapUI

• Created and maintained test procedures, standards and scripts for .Net applications

• Implementing BDD style automation and testing

• Testing web services and API.

• Deploying applications in the QA environment

• Provided weekly reports and end of sprint reporting

• Worked with the Agile Methodology

Local Matters, Inc.

Quality Assurance Engineer

Mar. 2008 - Aug 2011

Denver, CO

• Experience in Acceptance Testing, Functional Testing, System Testing, Regression Testing, GUI Testing, Manual Testing, and Automated Testing.

• Created and maintained automated tests using Fitness with Selenium and manual tests using Excel

• Created and maintained test procedures, standards and scripts for both Windows XP and UNIX applications

• Created documentation for maintaining QA systems

• Deploying applications in the QA environment

• Implemented SQL queries to verify test results on both UNIX and Windows applications

• Worked with the Agile Methodology

Level (3) Communications

Quality Assurance Analyst

Dec. 2004 - Mar. 2008

Broomfield, CO

• Experience in Acceptance Testing, Integration Testing, System Testing, Regression Testing, GUI Testing, Performance Testing, Manual Testing, and Automated Testing.

• Created and maintained automated tests using Quick Test Pro and manual tests using Excel for Siebel, Clarify and in- house custom applications

• Managed a team of offshore resources to complete testing on projects

• Tested switches, tested VoIP and local number portability

• Created and maintained test procedures, standards and scripts for both Windows XP and UNIX applications

• Created documentation for RUP (Rational Unified Process) and SOX compliance

• Lead testing projects, designed & developed test plans for Siebel, Clarify and in-house custom applications

• Trained new testers on new software functionality

• Estimated/budgeted time and managed defects, delivered training sessions on existing software functionality, and wrote training material

• Implemented SQL queries to verify test results on both UNIX and Windows applications

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