Salesforce Administrator Project Development

Surya Prabha Visa: GreenCard Holder

● A Certified Salesforce Administrator with proficient expertise in the complete life cycle of Salesforce project development including System Analysis, Design, Development, Testing, and Deployment.

●2 Years of experience in the Salesforce CRM Platform as both Administrator and Developer.

●Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Permission Sets, Reports and Dashboards.

●Extensive experience in designing and developing all aspects of the salesforce classic UI like Custom Apps, Page Layouts, Tabs using standard and custom controllers.

●Worked on Building salesforce data model using standard and custom objects, fields, Record Types, Lookup Relationships, Master-Detail Relationships and Custom Reports.

●Knowledge in designing and developing rich UI pages using Lightning Apps combining Lightning Design System, Lightning App Builder, Standard and Custom Lightning Component

●Experience working in Agile methodologies and SDLC environment

●Possess excellent communication skills, work ethics and the ability to work well in team or individual environment.

Technical Skills:

Languages:

APEX, APEX Triggers

Technology:

Salesforce (APEX Language, Classes, Triggers, SOQL, SOSL, APEX Dashboards, Workflow & Approvals, Custom Objects), Tableau

Software Methodologies

Agile, Scrum

Operating Systems

MS Windows

Web Design tools

HTML, XML, CSS, JS.

Documentation Tools

MS Word, MS Excel, MS PowerPoint.

PROFESSIONAL EXPERIENCE

Salesforce Admin & Developer/Consultant

Client: CARE MOUNT MEDICAL (Proworqs, Inc) - New York, USA 01/2023 – 04/2025

●Customized and configured Salesforce to align with hospital Flows, such as patient management, appointment scheduling, and electronic health records (EHR) integration.

●Developed and implemented automation processes and workflows to streamline administrative tasks and improve operational efficiency.

●Created and managed custom objects, fields, page layouts, and validation rules to ensure accurate and comprehensive patient data capture.

●Collaborate with IT professionals to integrate Salesforce with other hospital systems, such as electronic health records (EHR) and billing systems.

●Worked on Data model changes like Pick lists, Dependent Picklists, Lookups, Master detail relationships, Validation and Formula fields to custom objects.

●Manage user roles, profiles, and security settings to ensure data privacy and adhere to regulatory requirements, such as HIPAA.

●Perform data imports, exports, and data cleansing activities to maintain accurate and up-to-date patient records.

●Generate reports, dashboards to provide insights on hospital performance, patient outcomes, and resource utilization.

●Created Custom Patient Dashboards for care providers and gave accessibility to dashboards for authorized people.

●Familiarity with hospital flows, including patient management, appointment scheduling, and EHR integration.

●Implementation and rollout experience with Salesforce CRM (Sales cloud, Service cloud, Marketing Cloud).

●Developed in creating and updating Patient records by using various Apex Triggers, Batch Apex, Schedulable and Queueable, Future methods to meet integration requirements while respecting governor limits and salesforce technical limitations.

●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

●Technologies: Salesforce.com platform, Apex Language, Apex Triggers, Data Loader, SOQL & SOSL, Flows.

EDUCATION:

Bachelor of Technology (Information Technology) from JNTU University 05/2007 – 05/2011

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