Medical Office Manager

Joyce R. Richards

*** **** ***** ******, ** *****

Cell: 302-***-**** E-mail: ****************@*****.***

Professional Summary

Experienced and results-driven Practice Manager with over 20 years of expertise in leading medical office operations, staff supervision, billing systems, and patient satisfaction initiatives. Adept in optimizing administrative workflows, managing budgets, and ensuring compliance with NCQA and PCMH standards. Recognized for building high-performing teams, streamlining practice efficiency, and improving healthcare delivery.

Core Competencies

Medical Practice Operations, Staff Recruitment & Supervision, Budgeting & Payroll, Patient Satisfaction & Engagement, Revenue Cycle Management, EMR/EHR Systems (Cerner PowerChart), Policy & Procedure Development, NCQA & PCMH Implementation, Microsoft Office Suite

Professional Experience

Crozer Medical Associates – Crum Lynne, PA

Practice Manager October 2001 – Present

• Lead and supervise a team of 13 employees including hiring, training, coaching, and performance evaluations.

• Develop and implement department policies and procedures aligned with operational goals.

• Manage department payroll, inventory control, provider, patient and staffing schedules.

• Oversee revenue cycle processes including billing, charge entry, and AR monitoring.

• Utilize Cerner Practice Management and PowerChart EMR systems to optimize workflow and patient documentation.

• Monitor key performance metrics: AR trends, copay collections, practice expense and revenue variances, rejections, and patient satisfaction (Press Ganey).

• Implemented NCQA and PCMH standards leading to improved care coordination and quality outcomes.

• Collaborate with leadership on budgeting using Kreg systems and workflow enhancements.

Einstein Community Health Associates – Philadelphia, PA

Practice Manager August 1999 – October 2001

• Supervised a team of 10 staff members overseeing daily clinic operations and patient flow.

• Handled physician and employee scheduling, payroll (AS 400-Kronos), and HR functions.

• Performed ICD-9/CPT coding, charge entry, payment posting, and daily bank reconciliations.

• Maintained compliance with managed care requirements and billing procedures.

• Ensured effective communication between physicians, staff, and patients.

Education

• Suburban Technical School – Hempstead, NY

Diploma, July 1990 Awarded Certificate for Highest Overall Average

• Far Rockaway High School – Far Rockaway, NY

Academic Diploma, June 1982

Professional Memberships

Member – Professional Association of Healthcare Office Management (PAHCOM)

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