Customer Service Retail Sales
Resume:
Kanganikia Theriot
Thibodaux, LA *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Enrollment Specialist
DayaMed, Inc-Thibodaux, LA
May 2024 to Present
Responsible for enrolling patients into the new remote patient monitoring program. Explain the program thoroughly and make sure they understand the term and conditions to participate. Train the patients on how to use the RPM app and devices. Ensure the patients understand the program and technology. Engage with them if they have any questions.
Call prospective patients to help enroll over the phone . Retail Sales Specialist
SAS Retail Services-New Orleans, LA
April 2023 to Present
Works as the Brand Embassador for Ferrero/Ferrara Rocher in regional Walmart Stores Ensuring displays are exceptionally executed throughout the store. Ensuring their product is signed and priced correctly. Including promotions and sells Ensuring the store has adequate inventory of products while selling more inventory in prospective stores . Collective data to improve sales and target demographics. GSA
Target-Houma, LA
October 2018 to June 2023
Help the store Front End run smoothly. Make sure the guest first and last impression are exceptional. Market Target’s loyalty program and try to get guest to sign up for red card. Making sure the cashier are on task and handling there needs. Money handling.
Sales Representative
Metro by T-mobile-Thibodaux, LA
April 2020 to October 2020
• Sold cellphones and accessories
• Identified sales opportunities and acted on leads
• Help existing clients and created new ones
Sales
Max Home & Renewal By Anderson-Jefferson, LA
December 2017 to June 2018
Visiting Trade Shows, Home Events. Festivals and home shows to Sales generate leads for the sales teams. Scout New Customers, establish their Customer Service needs for home renovations and complete setting appointments for Phone Operations renovations.
Casino Ambassador
Amelia Belle Casino-Amelia, LA
December 2016 to February 2017
Through direct contact encourage customer retention and loyalty of customers. Recruit new memberships for the Players' Club, increase
rated play, and attend to guests' needs. Circulate on the casino floor assisting guests with questions and requests. Also help distribute item
for prize giveaways and making sure the experience is pleasurable Outside Sales Rep
May 2016 to July 2016
Going out to local businesses in the college market as an independent sales contractor. Asking businesses to actively participate in the college environment through advertising in the local college planner. Keeping track of daily activities such as mileage, phone calls, meetings, contracts and artwork for multiple businesses. Reporting back to corporate with all progress made throughout the day. Cashier
Rouses Supermarket-Thibodaux, LA
May 2012 to July 2014
Managing money of various amounts while providing excellent customer service simultaneously. Preparation, refreshing and stocking of various food items in the serving area of the store. Presenting food in a way suitable for family gatherings and parties. Being knowable of the
products I was working with. Having the ability to count money and accurately deposit in a safe place. Cashier
Family Dollar Stores-Thibodaux, LA
July 2013 to March 2014
Managing Money of various amounts while helping the customers find what they need. Being knowledgeable of the items of the store and their location. Providing excellent customer service. Stocking and cleaning areas of the store making sure the experience is clean and enjoyable for the customer. Retail Associate
Kohl's Corporation-Houma, LA
July 2013 to December 2013
Managing Money of various amounts.Providing excellent customer service and product knowledge to customers. Ensuring customer find everything they are looking for and making their experience pleasurable from the time they walk in the store to the time they walk out. Cashier
TrueValue Hardware-Thibodaux, LA
August 2010 to March 2011
Managing Money of various amounts. Helping the customer locate items throughout the store and have the product knowledge on certain items. Being able to measure and accurately cut chain and rope for customers. Preserving a friendly attitude and excellent customer service.
Education
Diploma
Thibodaux High School - Thibodaux, LA
March 2014 to September 2017
Bachelor's in Marketing
Nicholls State University - Thibodaux, LA
August 2012 to December 2016
Skills
• Presentation skills
• Inside Sales
• Front desk
• Outside sales
• Microsoft Word
• Front Desk
• Merchandising
• Guest relations
• Guest Relations Experience
• Upselling
• Customer service
• Customer Service
• iOS
• Microsoft Office
• Guest Service
• Upselling
• Salesforce
• Guest services
• Retail sales
• Cash register
• Marketing
• Cash handling
• Marketing
• Social Media Marketing
• Sales
• Sales Management
• Outside Sales
• Territory management
• Planograms
• Inside sales
• POS
Certifications and Licenses
Driver's License
November 2022 to November 2028
Assessments
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Social media — Proficient
April 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Outside sales — Proficient
June 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Marketing — Proficient
April 2024
Understanding a target audience and how to best communicate with them Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Proficient
June 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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