Customer Service A Team

Proven ability to collaborate effectively in teams while delivering high-quality documentation. Adept at utilizing statistical packages to visualize data, enhancing research outcomes through innovative techniques and strong interpersonal skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.Documentation and reporting

Attention to detail

Critical thinking

Adaptability and flexibility

Customer service understanding

Patient-focused quality service

Food-service hosting

Fast and efficient service worker

Excellent customer service

Murray State Anti Vape Researcher, Murray State University

Murray, KY May 2023 - May 2024

Gathered and organized information for research purposes.

Utilized statistical packages to analyze data and create visualizations.

Learned new laboratory techniques and applied expertise in carrying out enhanced experiments under supervision of senior lab members.

Worked as member of integrated project team in highly collaborative work environment.

2

Kroger Clicklist Personal Shopper, Kroger

Murray, KY August 2022 - April 2023

Worked productively with customers to meet order requirements and service expectations.

Tracked substitutions and informed customers of changes.

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Consistently met deadlines and quality goals for accuracy and timeliness.

3

Delivery Driver, Pizza Hut

Murray, KY March 2021 - June 2022

Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Completed on-time deliveries by choosing best and most efficient routes.

Delivered packages to customer doorsteps and business offices.

Kept detailed mileage and fuel reports to track overall fuel costs.

4

Hostess, Toms Grille

Murray, KY June 2019 - August 2019

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Answered customer questions about hours, seating, and menu information.

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

5

Sales Associate, Shoe Department

Murray, KY June 2017 - April 2019

Answered customer questions about sizing, accessories, and merchandise care.

Provided positive first impressions to welcome existing, new, and potential customers.

Engaged with customers to effectively build rapport and lasting relationships.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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