Account Manager Client Service

Natalya Katsovsky

Southampton, PA 215-***-**** *********@***.***

Professional Summary

Dedicated and compassionate professional with over a decade of experience in staffing coordination, client service, and dispatch operations. Known for an unwavering work ethic, integrity, and a deep commitment to helping others. Adept in fast-paced environments, bilingual in Russian, and proficient in leading scheduling systems. Passionate about creating positive outcomes for clients, staff, and organizations alike. Professional Experience

US Medical Staffing – Philadelphia, PA

Account Manager September 2022 – March 2025

- Successfully filled urgent staffing needs with qualified healthcare personnel.

- Ensured timely and accurate payroll for all staff, promoting trust and satisfaction.

- Built strong client and staff relationships through attentive service and consistent follow- through.

- Maintained accurate records using Tempworks and Celayix systems. FMA Professional Resources – Abington, PA

Account Manager January 2016 – September 2022

- Coordinated shift coverage during high-need and emergency situations.

- Resolved payroll issues swiftly to support staff satisfaction and compliance.

- Cultivated long-term partnerships through transparency and reliability.

- Utilized Akken and When I Work to manage staffing logistics.

- Supported a smooth company acquisition transition to US Medical Staffing. Philadelphia Taxicab Service – Philadelphia, PA

Dispatcher February 2013 – January 2016

- Directed daily dispatch operations in a high-volume environment.

- Delivered professional, courteous phone support to customers with diverse needs.

- Optimized driver routing for efficiency and timeliness. Education

Northeast High School – Philadelphia, PA

High School Diploma September 1996 – June 2000

Skills

- Staffing & scheduling software: Tempworks, Celayix, Akken, When I Work

- Fluent in Russian and English

- Excellent communication and customer service skills

- Strong time management and multi-tasking abilities

- Thrives in high-pressure environments with tight deadlines References

Available upon request.

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