Customer Service Team Leader
Resume:
HUNTINGTON BEACH, CA, ***** • ****.********@*****.*** •
CALA CORRALES
Hospitality Professional
PROFESSIONAL SUMMARY
Experienced hospitality professional and team leader with a strong background in high-volume restaurant service, customer satisfaction, and staff development. Proven ability to manage fast-paced environments, resolve conflicts, and exceed sales goals through effective upselling and guest engagement. Adaptable and dependable, with skills transferable to roles in customer service, administrative support, or retail leadership. EMPLOYMENT HISTORY
SERVER Jun 2024 - Present
Gaslamp Long Beach, CA
• Delivered top-tier service in a high-energy live entertainment venue.
• Recommended food and beverage options based on guest preferences and allergy concerns.
• Increased customer satisfaction and check averages through strategic upselling.
• Maintained clean, organized dining areas and adhered to all safety and health regulations. SERVER/BARTENDER Jun 2024 - Present
Oggis Pizza and Brewing Co. Garden Grove, CA
• Balanced roles as server and bartender, ensuring smooth service and guest satisfaction.
• Handled opening/closing duties, POS operations, and cash reconciliation.
• Collaborated with team members to streamline service and manage peak hours efficiently. SERVER/BARTENDER Jul 2018 - Jun 2024
Mamas on 39 Huntington Beach, CA
• Cultivated relationships with regular guests to promote repeat business.
• Assisted with training of new staff and reinforcing company service standards.
• Maintained composure and efficiency during high-volume periods.
• Managed allergy and dietary requests by coordinating with kitchen staff. FLOOR MANAGER Jul 2015 - Dec 2019
Dogz Bar and Grill Long Beach, CA
• Oversaw front-of-house operations, ensuring smooth shift transitions and exceptional guest experience.
• Recruited, interviewed, and onboarded new employees; implemented peer mentoring programs.
• Trained staff on restaurant procedures, customer service, and sales strategies.
• Ensured compliance with health and safety regulations and local alcohol laws. CORE COMPETENCIES
Customer Service Excellence Staff Training & Leadership Conflict Resolution & Problem Solving POS & Cash Handling Systems Inventory & Shift Management Food & Beverage Sales Allergy Awareness & Dietary Support Team Collaboration Adaptability in Fast-Paced Environments.
EDUCATION
HIGH SCHOOL DIPLOMA Jun 2008
Belford High School Lancaster, CA
PRE-NURSING COURSEWORK
Long Beach City College Long Beach, CA
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