Support Specialist Customer Service

STEPHENIE ROBINSON

*** ******* ***., *****, ** **208 769-***-**** ****************@*****.***

Professional Summary

Experienced Office Administration Professional with 20+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills

Interpersonal Skills

Leadership

Microsoft Office Suite

Time Managment

Customer Service

10 Key

Work History

Government and COD Move Coordinator 2022 to Current Armstrong Relocation – Madison, MS

Armstrong is one of the industry-leading corporate moving companies in Jackson, as most of our move’s stem from corporate accounts on a national scale.

Coordinate each segment of the move process.

Provide estimates to accounts for each move.

Order third party services if required for special crated items.

Tracking of shipments en route to storage or customers.

Update customer of the move in progress.

Provide all required documentation for billing department. Substitute Teacher 2021- 2022

Kelly Education Services – Flowood, MS

Substitute Teacher for K4 through 12th grades for Pearl Public Schools.

Administrative Assistant 2004 - 2021

American Public Life Insurance Company – Flowood, MS

Paid Insurance Agent Monthly Commissions.

Assisted in Year-end Financial Reports.

Billing and Collections.

Office Manager 2000 - 2004

Global Sector Services, Inc. – Jackson, MS

Accounts receivables & Payables.

Monthly reconciliation of Bank Statements.

Onboarding & Offboarding of Security Guards.

Payroll for (how many people) and Payroll Tax Deposits.

Handling of Customer Alarm Accounts.

Prepared Monthly Sales Tax Returns.

General Clerical Duties (may remove)

Education

Pearl High School Graduate 1991

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