Supply Chain Customer Service
Resume:
P R O G R A M F A C I L I T A T O R
******.*****@*****.***
UNION CITY, GA
VALLON JOLLY
E X P E R T I S E
Attention to Detail
Supply Chain Management
Team Leadership
Project Planning
Customer Service
Improving Efficiency
Administrative Skills
Strategic Planning
Effective Communication
Time Management
E D U C A T I O N
ASSOCIATE OF ARTS
Early Childhood Education
Atlanta Technical College
Atlanta, GA
LINKEDIN.COM
P R O F E S S I O N A L P R O F I L E
Strategic, results-oriented professional with a distinguished record of success in supply chain operations, customer account management, and end-to-end process optimization. Renowned for driving operational efficiency, elevating order fulfillment performance, and fostering high-impact customer relationships. Skilled in designing and executing strategic initiatives that streamline workflows, eliminate inefficiencies, and enhance service delivery. A collaborative leader and trusted cross-functional partner, committed to continuous improvement and delivering measurable business outcomes. Dedicated to advancing operational excellence while aligning customer-centric solutions with organizational goals.
E X P E R I E N C E
PROGRAM FACILITATOR
Pollyanna’s Place, Atlanta, GA / 2024 – Present
Results-driven Program Facilitator with expertise in designing and executing programs that align with organizational goals and drive community engagement. Skilled in developing curricula, facilitating interactive sessions, and ensuring participant success through inclusive, outcome-focused learning. Committed to delivering impactful initiatives that create lasting value.
• Lead the design and implementation of mission-driven programs that support organizational objectives and drive meaningful community impact.
• Develop and maintain engaging curricula and program materials, ensuring alignment with learning goals, participant needs, and industry standards.
• Facilitate interactive sessions, workshops, and events, creating inclusive environments that encourage participation, foster skill development, and achieve program outcomes.
MEMBER SERVICE REPRESENTATIVE
Digital Federal Credit Union, Remote / 2022 – 2023 Highly motivated and service-driven financial professional with proven success delivering exceptional remote member support in a fast-paced digital banking environment. Experienced in managing a wide range of virtual transactions, resolving complex account inquiries, and providing personalized financial guidance through secure digital channels. Known for maintaining accuracy, compliance, and professionalism while working independently and collaborating seamlessly with cross-functional teams. Committed to enhancing the remote member experience through proactive communication, problem-solving, and a strong focus on operational excellence.
• Delivered exceptional member support across multiple channels, addressing inquiries, resolving account issues, and promoting DCU products and services to enhance financial well-being and member satisfaction.
• Processed a wide range of financial transactions with accuracy and efficiency, ensuring compliance with regulatory standards and internal policies while maintaining a high level of operational integrity.
• Collaborated cross-functionally with departments such as lending, fraud prevention, and digital services providing insights and feedback to improve service delivery and support continuous improvement initiatives. T E C H N I C A L
S K I L L S
Microsoft Office Suite
Customer Feedback Tools
Forecasting
Scheduling + Communication
Database Management
Data Accuracy
Spreadsheet Proficiency
Document Management
Inventory Management
Records Management
Salesforce
P R O G R A M F A C I L I T A T O R
E X P E R I E N C E c o n t i n u e d
OFFICE MANAGER & CUSTOMER RETENTION SPECIALIST
Farmers Agency, Atlanta, GA / March 2021 –August 2021 Dynamic and results-oriented professional with a strong background in office management and customer retention strategy. Proven ability to streamline administrative operations, optimize team performance, and implement customer- focused initiatives that drive satisfaction and loyalty. Adept at balancing operational oversight with strategic client engagement, ensuring both internal efficiency and long- term relationship growth. Recognized for cultivating collaborative environments, enhancing service delivery, and aligning business processes with organizational goals. Committed to operational excellence and delivering value through proactive problem- solving and continuous improvement.
• Led day-to-day operations and process optimization initiatives, ensuring seamless workflows, policy compliance, and alignment with organizational standards.
• Designed and implemented customer retention strategies that strengthened client relationships and contributed to long-term account growth.
• Managed onboarding and development of new team members, fostering a collaborative, high-performance culture through effective training and mentorship.
CUSTOMER SERVICE & ACCOUNT MANAGEMENT
Talenti Gelato, Atlanta, GA / 2015 – 2017
Customer-focused and process-driven professional with proven expertise in customer service, account management, and order fulfillment within fast-paced, supply chain- driven environments. Skilled in managing end-to-end order processes, optimizing service operations, and fostering productive cross-functional relationships. Recognized for designing and executing streamlined procedures that reduce errors, enhance customer satisfaction, and ensure operational excellence. A proactive communicator and strategic problem-solver, dedicated to delivering exceptional service experiences and aligning client needs with business objectives.
• Oversaw end-to-end order management and fulfillment operations, ensuring accurate, on-time deliveries while strengthening relationships with customers and retail partners.
• Developed and implemented process improvements in order tracking and quality assurance, significantly reducing errors and elevating customer satisfaction.
• Acted as a key cross-functional liaison between sales, supply chain, and customers, driving efficient communication, rapid issue resolution, and seamless coordination of inventory.
VALLON JOLLY
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