Customer Service Account Coordinator
Resume:
Kym Lacross
Hard Worker with a BIG smile
Hazel Park, MI 48030
**********@*****.***
Professional Summary
All around Office Assistant with great attendance. I am a people person that will greet, and uplift customers making them feel confident and important with a smile on my face to make sure their experience is a good one.
Work Experience
Office Support
Curts Auto Service-Oak Park, MI
July 2019 to Present
• Answer 80% of all incoming phone calls
• Schedule 80% into service repair orders in Mitchell Software, now using Shop wears
• Follow up phone calls for Quality Control
• Quickbooks input of vendors bills
• Input of vendors costs on service repair orders in Mitchells Software
• Estimating repairs brakes/tires/alternators/oil changes
• Reminders and Follow ups regarding service
• Ordered office/Building supplies
• Built relationships with vendors and customers.
• Transported customers to and from our building when it was needed. Customer Service
Lincoln of Troy-Troy, MI
July 2018 to January 2019
• Answer approx. 70% of incoming calls to service department.
• Scheduled 80% of incoming vehicle repairs
• Scheduled Red cap loaner vehicles per guidelines / availability while using my discretion.
• Opened new customer files and updated existing when needed.
• Made outbound reminder calls to every customer scheduled for service Office Secretary
Huntington Ford Collision-Rochester Hills, MI
August 2017 to July 2018
-Answered in-coming Phones 90% of the day.
-Greeted customers as they came into the building.
- Generated Work Orders in Reynolds software
- Logged the vehicles going in and out
- Called and scheduled appointments.
-Accepted cash and card transactions for payment.
Account Coordinator
Mercury Promotions-Sterling Heights, MI
2010 to 2015
• Researched products through various search engines
• Created purchase orders through various software
• Worked with vendors and distributors on a daily basis to receive the best pricing and expediting critical to orders
• Utilized excellent communication skills to ensure optimal customer service
• Worked with warehouse packaging and expediting
• Coordinated multiple tasks while working closely with management and sales. Account Coordinator
Creative Specialties-Madison Heights, MI
2005 to 2010
Worked with owner and independent sales contractors and their clients
● Researched product and pricing thru search engines and vendors/distributer to get the best pricing and shipping time critical to orders
● Manipulated clients logo as needed for best appearance on product Account Coordinator
Merchandising Incentive Corp-Troy, MI
1996 to 2005
Provided support for sales programs and spot buy orders
● Worked in art programs to create the best look for our client
● Created sale flyers and distributed them to our client base
● Developed brand marketing programs.
● Set up merchandise in warehouse for program fulfillment Customer Service/Dispatch
General Electric Corp-Troy, MI
1985 to 1996
Worked in high volume customer service/customer relations area dealing with the public on a daily basis setting up service and selling contracts
● Problem solved and looked up parts to avoid costly service calls
● Worked in dispatch with technicians, routing and ordering parts needed
● Follow up regarding service and pricing to promote high customer service satisfaction Education
High school diploma or GED
Skills
• Multi-line phone systems
• Office experience
• Skilled in administrative office support, sales, customer service, organization, working with a team, and experienced in Windows, PowerPoint, ESP software, Outlook, and various office equipment, including phones, printers, and scanners; has proven longevity and loyalty to employer.
• Filing
• Clerical experience
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