Customer Service Accounts Payable

Marcia A. Persaud

Markham, ON ǀ 647-***-**** ǀ ****************@*****.***

PROFESSIONAL PROFILE

Experienced Administrative and Customer and Service Professional 10+ Years of Excellence

Results-driven administrative and customer service professional with over a decade of experience providing high-level support in fast-paced environments. Highly detail-oriented and discreet, and a proactive team player with a strong ability to prioritize tasks and meet strict deadlines. Skilled in working independently and collaboratively, demonstrating exceptional written and verbal communication. Proven track record of developing and implementing efficient administrative processes to enhance accuracy and productivity.

KEY SKILLS

Written and Verbal Communication

Time Management & Organization

Problem-Solving Skills

Administrative Support

Exceptional Customer Service

Customer Complaint Resolution

Research & Analytical Skills

Record Keeping

Data Management & Analysis

PROFESSIONAL EXPERIENCE

Four Points Express Richmond Hill, ON

Customer Service Representative Apr 2019 – Feb 2025

Processed and tracked client orders for pick-up and delivery.

Prepared invoices and filed service orders.

Resolved customers complaints by addressing the customer's issue promptly, listening attentively, showing empathy, asking clarifying questions and proposing a fair and feasible solution.

Documented complaints and resolutions in compliance with company standards.

ES Fox Ltd. Pickering, ON Oct 2014 - Apr 2015

Accounts Payable Clerk

Received, verified, and entered invoices into the accounting system.

Ensured invoices were accurate, complete, and matched purchase orders.

Maintained organized files and records of invoices, payments, and vendor information.

Reconciled accounts payable statements with vendor statements.

Scanned and filed documents electronically.

Assisted with month-end closing activities.

Prepared and distributed inter-office mail, office materials, and invoice summaries.

Provided administrative support for the production and engineering department as needed.

Fostered strong working relationships with internal colleagues and external clients.

PWC Immigration Law Toronto, ON Jan 2015 – Mar 2015

Administrative Assistant - Contract

Streamlined administrative processes to enhance efficiency and accuracy in daily operations.

Assisted US paralegals in preparing and organizing visa applications.

Reviewed applicant responses to ensure alignment with case documentation and drafted support letters for submission to U.S. Citizenship and Immigration Services (USCIS).

Fostered strong relationships with local business representatives and officials to support business development efforts.

CIBC World Markets Toronto, ON Nov 2000 – Jan 2013

Client File Analyst

Managed and analyzed client data, ensuring accuracy and compliance, while supporting client inquires and providing insights to improve client relationships and business processes.

Compiled data, drafted documents, edited submissions, and maintained records.

Prepared reports and presentations based on data analysis findings.

Maintained document database as per company standards, procedures, and regulations.

Ensured data accuracy, completeness, and compliance with relevant regulations and policies.

Resolved critical issues raised by associates in relation to client documentation.

Collaborated with other teams to implement process improvements.

SOFTWARE AND APPLICATION SKILLS

Microsoft Office Suite

Broadridge, National Nursing Assessment Service (NNAD)/ Arts and Cultural Development Support (ADTS) applications, Encore, P2000 and DocuShare Enterprise Content Management System Platform

CERTIFICATIONS

Standard First Aid with CPR “C”, AODA Training & WHMIS

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