Customer service specialist
Resume:
Sarah Humphrey
Customer Service Representative
I am a proud mother and wife. I have four wonderful children. I enjoy a good conversation and I'm easy to talk to. Patience is a virtue. The ability to listen and learn are skills that seem to come naturally. I enjoy time with my family and our mini vacations together. I also enjoy working and while putting all my abilities to the test and learning as much as possible. 732 Providence Trace Cir.Apt
203, Brandon Fl. 33511
Mr Electric of Land O Lakes, Zephyrhills Fl.— Customer Service Representative/specialist
September 17th 2024- May 2nd 2025
● Outbound calls to customers for follow up calls on proposals/appointments and renewing benefits.
● Schedule appointments for potential customers who needed installations, repairs, remodels, 4 point inspection fails, ext…
● Manage Follow up accounts with intent to sell proposal.
● Take inbound calls from current and potential customers to schedule appointments
● Take payment and manage account details
● Reply to service requests via Text, Email, Calls to call center. Aerosafe Global, Remote/work from home — Customer Service representative
May 16tth 2023 - December 12th 2024
● Aero safe Global is a distribution support service delivering Temperature Sensitive products such as Covid-19 vaccines to Pharmacies, Hospitals, and Doctor’s Offices.
● Our job is to ensure the reusable eco-friendly distribution boxes get returned for reuse.
● We make outbound calls to clients across the US to schedule pick up’s for the reusable Bright Orange Boxes.
● We communicate through Microsoft Teams and Outlook.
● We are responsible for selecting our own cases throughout the day and maintaining a high call volume
Ashley Furniture Distribution Center, Brandon Fl.— Order management
April 2020 - May 2023
I was trained as an Order Fulfilment Representative.
● learned how to navigate through different software systems such as Excel, Microsoft Office, Salesforce, and Order Management systems like Profit and AOM.
● Managed outbound calls to Ashley Furniture customers regarding their orders.
● If any items were missing from an order we were to search our inventory and add to the order if possible.
● We informed the customer of the missing item and offered to reschedule until the item was available or proceed with the scheduled delivery for available Items.
SKILLS
Customer Service
CRM Software
Salesforce
Microsoft Software Systems
Customer Retention
Navigation
Team Management
Inbound/Outbound customer
service/sales
Remote
Call Center
Service Titan
LANGUAGES
English
● Cross-trained as a Delivery Confirmation representative. This developed into The Order Management Team under new management.
The Consult Firm, Account Manager
November 2019 - March 2020
● Train and develop newcomers. Conduct and run second-round interviews.
● Lead teams of 4 plus people
● Have a student mentality, a 100% work ethic, and a business professional image.
● Provide customer service to customers/ clients. Build clientele for services/ memberships.
● We provided product knowledge and took payment information from customers/clients door-to-door for different vendors such as AT&T, Frontier, and Assurance Wireless.
Education:
Gardendale High School, Gardendale Al.
Studied Art, Cosmetology, Science, History, Geometry, Algebra, Reading Language Arts ext.
Adult Career and Educational Services Tampa Fl
Studied and took Exams for Math, Science, and Reading, and Language art. Links: www.linkedin.com/in/sarah-Humphrey-baa6241a7
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