Customer Service It Technician

JACKSON KATETE

***** ********* ** ******** ********

+263********* *************@*****.***

Professional Summary

Detail-oriented and technically skilled IT Technician with 12+ years of experience providing support in hardware, software, networking, and system maintenance. Proven track record of troubleshooting and resolving complex issues, improving system performance, and ensuring optimal user support. Adept at working independently and collaboratively in fast-paced environments.

CARRER OBJECTIVES

To accomplish given goals in the industry through hard work and attention to detail

To accept challenges in the working environment, learn and put much more effort and gain much experience in the field.

To find a challenging position to meet my competences, capabilities, skills, education and experience while achieving desired goals

STRENGTHS

Hard working, self-starter, able to work under pressure.

Always stick to detail, good critical thinking and reasoning skills.

Effective writing and verbal communication skills coupled with good interpersonal skills.

Can work with people from different intellectual levels(team player) and willing to learn

Key Skills

Hardware & Software Troubleshooting

Windows

Active Directory & Office 365

Network Configuration & Support

IT Security & Virus Protection

Customer Service & Technical Support

.

Education

Diploma in Information Technology Systems Support

City and Guilds of London Institute

05 July 2012

Certifications

IT SUPPORT SYSTEMS

IT SECURITY AND ETHICAL HACKING

Professional Experience

IT Technician

Lobels Bread Zimbabwe: 2013-2015

Provide Level 1 and Level 2 support to over 20 users across 4 departments.

Troubleshoot hardware, software, and networking issues via remote and on-site support.

Supported day-to-day technical operations and provided help desk support for Windows-based environments.

Managed basic networking tasks, including printer setups and cable management.

Delivered training and assistance to non-technical staff on new software applications and collaborated with senior technicians to maintain and update IT inventory records

Nando’s Zimbabwe (Bulawayo)

2017-2018: Back grill

Art of making chicken burgers, livers, strips & rice, fiesta fries.

Standard operating procedures

Oven loading & 3 bucket system

2018-2020: Front grill

Standard operating procedures entailing chicken grilling, wing grilling, corb corn grilling

Date coding procedures

Oven loading procedures making sure the right program is used for precooking all products.

ASSISTANT MANAGER: 2020 – 2023

Supervising Daily Operations: Supervising daily operations was my key responsibility as an assistant manager, this included overseeing staff during shifts to make sure tasks are completed efficiently and effectively. I focused on maintaining an efficient workflow and addressing any issues promptly to ensure a smooth dining experience for customers.

Managing Customer Service: Ensuring high customer service standards was a vital part of my role. Was involved in training staff to have excellent customer service skills and ensuring they understand the importance of providing exceptional service.

As an assistant manager I handled and resolved customer complaints promptly and professionally to maintain a positive reputation.

Implementing quality control procedures was vital to maintain high standards of food and service. As assistant restaurant manager I was responsible for setting and enforcing quality benchmarks for all aspects of the restaurant, from food preparation to customer interactions. This involved conducting regular quality checks and addressing any deviations promptly.

GAAP point of sale system whereby analysed sales trends and using POS data to inform business decisions and optimize profitability and managed cashiers and oversaw the implementation of POS system.

Ensuring compliance with health and safety regulations

Setting and meeting business targets

Interacting with staff, partners, and guests to maintain positive relationships

Scheduling staff and ensuring compliance with all labor regulations

Operational Management ensuring efficient stock control management for the restaurant on a daily basis.

To perform daily compliance checks with regards to Health & Safety, Repairs & Maintenance, Cleaning & Hygiene, and escalate any problems to the shop Manager.

To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.

To communicate and ensure compliance to the Nando’s operational standards and operating requirements are being implemented.

People Management: To assist in developing and monitoring rostering on a weekly basis to ensure sufficient people capacity to meet the business requirements.

Accessibility: accessing sales data, reports, and system updates using any internet-connected device.

REFEREES

MOLITA MUSARURWA TINASHE NYAKUDARIKA

HOSTESS CORDINATOR

NANDOS BULAWAYO NANDOS BULAWAYO

CELL: 077*-***-*** CELL: 077*-****-***

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