Quality Assurance Customer Services

KARABO THABANG LEBAKENG

**** ******** ********* * ****** FARM 1805

CELL: 071-***-****

E-MAIL: ************@*****.***

Experience

Period: 01 April 2018 to April 2019

DSV LOGISTICS (ADMINISTRATION ASSISTANT)

- Data capturing, populate data bases

- Organizing and maintain files

- Assist with filing, scan documents and create electronic files

- Performing general bookkeeping

- Manage team calendar

- FICA checking and tracking of documents

- FICA training to the DSV drivers regarding documents compliance

- Do quality assurance, in documents management

- Assist in directing clients, helping them with their applications and POD and taking customer queries

- Compiling and filing POD documents from all DSV branches Period: 4 August 2016 to November 2016

CREATIVE (MERCHANDISER AT UNITED MERCHANTS)

- Stock orders for the store

- Preparing the stock and displaying clothes at required spots

- Customer services

- Capture customer information and cashier

- Attending customer queries and complaints

Period: May 2019 to May 2020

BESAFE CENTRE (PIER)

- Fire and health educator

- Doing arrangements with public members regarding fire prevention and first aid courses. Filing.

- Contact centre (call centre outbound)

- Presentation and day to day training for the community

- Attending to queries

- Printing and issuing of certificates

Period: 01 February 2023 to 31 december 2023

QOQA SECONDARY SCHOOL

- ASSISTANT TEACHER

Period: 04 January 2020 to 20 April 2023

Letshohla’s Place

- Marketing

- Cashier

- Customer services

- Sales

- Merchandising

CHARACTER REFERENCES

POSITION : HR MANAGER

CONTACT NUMBER : 011-***-****

COMPANY : UNITED MERCHANTS

NAME : MRS KHUBEKA

POSITION : DEPUTY PRINCIPAL

CONTACT NUMBER : 082-***-****

COMPANY : QOQA SECONDARY SCHOOL

NAME : LETSHOHLA

POSITION : OWNER

CONTACT NUMBER : 078-***-****

COMPANY : LETSHOHLA’S PLACE

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