Front Desk Officer

MAUREEN R GOMBAKOMBA

Executive Assistant

* ******* ******, ***********, ******, Zimbabwe.

+263-***-***-*** *********@*****.***

https://www.linkedin.com/in/maureen-gombakomba-43b69122/ Profile

Knowledgeable communications and administration professional with experience in administration work, customer service and communications work in the non- governmental and corporate sector.

Education

• Midlands State University: BA Honors English and Communication – 2010 Certifications

• Certificate Customer Relationship Management, University of Zimbabwe – 2009

• Certificate in Business Administration - 2023

Personal Attributes and Competencies

• Outstanding communication and interpersonal abilities. (Verbal and written)

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)

• Strong organization and time management skills

• Attention to detail and accuracy

• Ability to multitask and prioritize tasks

• Knowledge of office equipment and procedures

• Ability to work independently and as part of a team Skills

• Bookkeeping

• CRM

• Microsoft Office

• Microsoft Power Point

• Events Management

• Organizational Skills

• Time Management

• Problem-Solving Abilities

• Effective Communication

Work Experience

Onel Electrical Engineers

Personal Assistant to the Managing Director (MD) - January 2022 to Present

• Completing a broad variety of administrative tasks that facilitate the MD’s ability to effectively lead the organization, including: writing reports, and presentations.

• Composing and preparing correspondence.

• Maintaining contact lists.

• Making travel arrangements; and completing expense and mileage reports.

• Serving as the primary point of contact for internal and external constituencies on all matters pertaining to the MD.

• Working closely with the MD to keep him well informed of upcoming commitments and responsibilities, following up appropriately.

• Acting as the point of contact between the managing director, employees, clients and other external partners

• Managing the managing director’s calendar and scheduling appointments

• Formatting information for internal and external communication – memos, emails, presentations, reports

• Taking minutes during meetings

• Screening and directing phone calls and distribute correspondence

• Organising and maintaining the office filing system

• Welcoming and checking in customers for appointments

• Answering phone calls and responding to emails

• Managing office supplies and inventory

• Managing the planning of organizational events, launches and activities. Kinderwood Park Private School – Limpopo, South Africa Administrator – January 2019 to August 2021

• Planned, organized and managed the school office including administrative staff and student activities.

• Compiled and prepared routine administrative reports and documents accurately.

• Assisted in managing the principal’s calendar

• Managed school events, such as assemblies, parent-teacher conferences, while overseeing catering, facilities requests and venue set ups, ensuring these are booked in a timely fashion and followed up on

• Facilitated work requests while working closely with various personnel in the school, and communicating back to the Administration team.

• Recorded and maintained confidential records and student files.

• Acted as a liaison between the principal and other employees, students, and parents

• Performed Ad Hoc duties.

Speak Out for Animals

Executive Assistant – Oct 2017 to November 2018

• Handled the planning of organizational events, launches and program activities.

• Maintained presentations, records and using content management systems.

• Drafted and distributed content such as newsletters and releases.

• Supported relations with stakeholders, media, vendors etc.

• Scheduled and coordinated meetings, and travel arrangements for supervisors.

• Ensured office procedures and systems operate efficiently.

• Screening phone calls and routing callers to the appropriate party.

• All photocopying assignments, creation and reproduction of documents for the office.

• Supporting the Finance and Administrative Officer in the maintenance of efficient records inventory and storage of all office supplies.

• Maintained electronic files and records for office maintenance and utilities. The Design Team Consulting Engineers Speak Out for Animals Executive Assistant - January 2015 to Dec 2017

• Managed an active calendar of appointments; completing expense reports; composing and preparing correspondence for the Director.

• Arranged detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.

• Planned, coordinated and ensured the Director’s schedule was followed and respected.

• Provided a bridge for smooth communication between the Director’s office and internal departments.

• Researched, and made follows up on incoming issues and concerns addressed to the Director including those of a sensitive or confidential nature and determining appropriate course of action, referral, or response.

• Coordinated office activities and operations to secure efficiency and compliance to company policies

• Managed phone calls and correspondence

• Supported budgeting and bookkeeping procedures

• Tracked stocks of office supplies and placed orders when necessary

• Submitted timely reports and prepared presentations/proposals as assigned

Crisis in Zimbabwe Coalition – (Jan 2011 – Oct 2014) Information and Communication Officer

• Assisted the senior information officer in strategy planning as well as development and implementation of communication campaigns.

• Drafted press statements, news releases, daily news alerts and media updates.

• Collaborated with various partners including NGOs, donors, governmental bodies, urban and grassroots communities and implement campaigns.

• Assisted with drafting of press statements, news releases and daily news alerts.

• Maintained relationships with strategic partners in media institutions.

• Assisted in the facilitation of knowledge building and sharing on civic engagement.

Metbank Zimbabwe

Customer Service Officer (Intern) - May 2008 to Dec 2009

• Built and maintaining relationships with new and prospective clients

• Conducted business reviews to ensure clients are satisfied with the services provided.

• Alerted the organization to opportunities for further sales within key clients.

• Delivered personalized service to customers on various banking products, Accounts and services enquiries

• Assisted customers with their enquiries and handling customer complaints.

• Promoted company’s products and services.

• Made product brochures available for customers.

• Updated details for personal and business clients, such as name and address details

Volunteering Experience

Amnesty International Zimbabwe

Board Member Campaigns and Growth Committee – Jan 2015 to Dec 2015 Achievements

• Enhanced communication by 20%, by successfully managing and responding to an average of 50 emails per day, ensuring timely communication with stakeholders.

• reduced average response time to customer inquiries by 30% in my role as customer services officer

• reduced customer complaints by 20% through the implementation of new quality control process.

• Received positive feedback from executives and stakeholders on communication style and responsiveness.

• Increased productivity by 25%, consistently met productivity targets, resulting in improved efficiency and effectiveness.

• Saved an average of 2 hours per day for senior executives through effective calendar management and task prioritization.

REFERENCES

• Ms. Vimbai Chandaengerwa – Communications Specialist – Plan International Zimbabwe, +263-***-***-*** ***********@*****.***

• Ms. Zvikomborero Tafirenyika – Administration Manager – Accountability Lab Zimbabwe, Mobile: +263-***-***-*** ********@*****.***

• Mrs. Tendai Kunaka – Human Resources Manager – JF Kapnek Trust Zimbabwe, Mobile: +263-***-***-*** ************@*****.***

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