Customer Service Representative
Resume:
Moneshia Yates
Memphis, TN *****
******@****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Member Service Representative
Hope Credit Union-Memphis, TN
July 2024 to December 2024
• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
• Assisted members with account transactions, including deposits, withdrawals, and transfers
• Maintained accurate member records and updated information as needed
• Promoted various credit union products and services to meet individual member needs Customer Service Representative
GE Appliances-Memphis, TN
February 2024 to April 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
RCA Rural Carrier Associate
Post Office USPS-Cordova, TN
September 2022 to September 2023
• Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
• Maintained accurate records of all incoming and outgoing mail using computerized tracking systems
• Handled confidential or sensitive information with utmost discretion and maintained strict confidentiality protocols
• Resolved customer inquiries regarding lost or misdirected mail in a professional and efficient manner Contact Center Representative
FedEx Employee Credit Association-Memphis, TN
May 2021 to September 2022
• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
• Managed high volume of incoming calls, ensuring prompt and accurate assistance to members
• Assisted members with account management tasks such as updating personal information and processing payments
• Consistently met or exceeded performance targets for call quality, average handle time, and customer satisfaction ratings
• Demonstrated strong communication skills when explaining complex concepts or policies to members CMS Teller
Loomis Armored-Memphis, TN
December 2020 to May 2021
• Maintained a balanced cash drawer at all times, with zero discrepancies or errors
• Managed large volumes of cash while adhering to strict security protocols
• Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions
• Identified fraudulent activities and followed proper procedures to report suspicious transactions Universal Banker
First Horizon Bank-Memphis, TN
March 2019 to August 2020
• Developed and maintained strong relationships with clients, resulting in an XX% increase in client retention
• Identified opportunities to cross-sell banking products and services to existing clients, leading to an XX% increase in revenue
• Provided comprehensive financial analysis and recommendations to clients based on their individual needs and goals
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Maintained a balanced cash drawer at all times, with zero discrepancies or errors
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
Rural Carrier Associate
United States Postal Service-Southaven, MS
October 2016 to September 2018
• Sorted and processed incoming mail, ensuring accurate delivery to the appropriate recipients
• Operated mail processing equipment such as sorting machines and postage meters with precision and efficiency
• Collaborated with team members to meet daily quotas for processing outgoing mail
• Performed quality control checks on processed mail to ensure accuracy and compliance with postal regulations
Liaison
Terminix-Memphis, TN
January 2016 to October 2016
• Acted as a liaison between the sales team and other departments, ensuring effective communication and collaboration
• Developed and maintained strong relationships with key clients, serving as their primary point of contact for all inquiries and requests
• Provided timely responses to customer inquiries, addressing concerns and resolving issues to ensure high levels of customer satisfaction
• Collaborated with the sales team to develop customized solutions for clients based on their specific needs and requirements
• Managed CRM system data entry and maintenance, ensuring accurate records of client interactions, transactions, and follow-ups
Customer Service Representative
Connexion Point-Memphis, TN
September 2015 to December 2015
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Advanced Technical Support
AT&T Mobility-Memphis, TN
September 2014 to May 2015
• Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
• Resolved XX% of customer inquiries on the first call, exceeding departmental targets
• Documented all customer interactions and solutions in a detailed ticketing system for future reference
• Conducted regular follow-ups with customers to ensure their technical issues were fully resolved Education
Certificate CompTia A+ in Data Analyst
Tech901 - Memphis, TN
January 2024 to Present
Some College in Computer Science
Mississippi Valley State University - Itta Bena, MS August 1997 to May 1999
High school diploma
Coldwater High School - Coldwater, MS
August 1993 to May 1997
Skills
• Microsoft Excel
• Customer Support
• Cash handling
• Customer Care
• Sales
• CSR
• Technical support
• Operating systems
• Communication Skills
• Customer Service
• Network support
• Help Desk
• Banking
• Technical Support
• Software Troubleshooting
• Computer Science
• Call Center
• Live chat
• Microsoft Windows
Certifications and Licenses
CompTIA Tech+
February 2025 to Present
Driver's License
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