Customer Service Care

CURRICULUM VITAE

Name: Wesley Kusada

Nationality: Zimbabwean

Date of Birth: 4

th

January 1993

Email: ************@*****.***

Mobile No: +263-***-***-***

CAREER OBJECTIVE

A diligent and hardworking individual seeking to enhance experience in customer service roles for reputable companies. Brings with him with an accumulated wealth of customer service, content creation, online resource development and administration skills in busy and demanding environments. Seeks to work for a forward-looking establishment, that utilises his skills in writing; reviewing, editing and updating content for company websites, blogs, marketing materials and similar platforms. Additionally, to manage workflow in the same manner he has on content projects involving freelancers. Similarly, a role which involves responsibility for internal and external customer contact, interaction and administration across and extensive range of products and services. A position that matches his experience and considerable amount of confidence in dealing with a wide range of customers, high-cost transactions, complaint resolution and follow up customer care.

PERSONAL PROFILE

An efficient time-manager, conscientious, motivated and diligent.

Possesses a high level of integrity and is always seeking to learn and grow.

Vibrant person with well-developed communication skills.

Eager to explore new opportunities.

Flexible with the ability to adapt.

Technologically aware - Well versed with computers and relevant software.

A strong team player with leadership skills.

Dependable and reliable in supporting and enabling team effort, as well as working individually.

Can work under pressure with quality output and results. WORK EXEPERIENCE

Zimworx, Zimbabwe ( December 2021 - February 2025) Position: Customer Service Specialist

Inbound and Outbound Calls.

Monitoring and responding to Live Chats, Emails and Facebook Chats.

Sales and account activations.

Cancellations, Refunds and handling Stripe bank dispute Claims.

Training employees using company SOP material.

Troubleshoot and resolve customer issues and inquiries.

Communicate with customers to solve problems, handle complaints, inquiries and present appropriate solutions.

Educonsult, Dubai (April 2020 – March 2021)

Position: Content Creator

Created Educational content for Higher and Adult Education, online clients.

Created Social Media content for YouTube, for product advertising, music and entertainment.

Projects for Country Marketing and Nation Branding.

Workflow and delivery management of freelancers for online resource Development.

Utilisation of social media to engage consumers, respond to questions or complaints, and to promote company initiatives.

Research on business potential triangulation in developing nations on three continents.

Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.

The Float Dubai (November 2019 – February 2020)

Position: Sales & Customer Service

Processing orders, forms, applications, and requests.

Checking Inventory

Day to day sales of product

Customer service and interaction

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Air Supply, Zimbabwe (November 2016 – October 2019) Position: Office Administrator

Making orders for office supplies

Responding to customer emails and queries

Making sure company vehicles and equipment service is booked on time.

Data capturing

Mukuru.Com (Head Office), South Africa (April 2013 – June 2016) Position: Client Relations and Customer Service

Build relationships with key employees among customers.

Advise clients on creating profitable processes.

Collecting customer data and feedback.

Create plans to address clients’ business needs.

Query handling over the phone and WhatsApp platform, and forwarding to the relevant departments.

Schedule regular meetings with customers to ensure they are satisfied.

In bound & Outbound calls.

Act as point of contact for complaints and escalate issues as appropriate. EDUCATION BACKGROUND

Harvard: Humanitarian Response to Conflict and Disaster (Certificate) Harvard: Strengthening Community Health Worker Programs (Certificate) Durban High School: NSE Matric

St. John’s High School Emerald Hill: O’ Level

HOBBIES

Music (listening and playing guitar and piano), Cooking, Reading, meeting new people, Theatre, Sports, Adventure, Exercise, BBQing, Travelling . REFERENCES

Available on request

Contact this candidate