Profile
A dynamic, customer service-oriented, detailed, and technically savvy professional who relies on entrepreneurial experience and judgment to plan and accomplish goals. Adapts to changing situations and environments and positively interacts with people from all walks of life and socioeconomic levels. Passionate about delivering fair and accurate resolutions. Dedicated to upholding the highest standards of integrity and professionalism in every aspect of work. Career Overview & Highlights
FUN TOWN FAMILY ENTERTAINMENT CENTER / MELBOURNE, FL Brevard County's largest indoor family fun center. Owner, Operator & HR Manager / 2009-2020
• Served as the chief stakeholder of the thriving business with a staff of 60 employees across three locations
• Secured over $1MM in charitable fundraising donations
• Built a dedicated, action-oriented employee base and leadership team by instilling a culture of open dialogue and collaborative problem resolution that fostered trust
• Oversaw all operations from start to finish, including the screening and interviewing of new hires and strategizing sales initiatives to increase business performance
• Determined applicant’s eligibility and suitability by confirming and analyzing information provided and discovered during the department’s background investigation and pre-employment vetting process
• Exceeded business goals in all key performance metrics, including sales, profitability, guest satisfaction, and employee retention
• Led and directed the routine HR functions: hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies; wrote the operations manual
• Oversaw the development and prudent execution of the operating budget, working to ensure financial stability through a transparent process CATALANO DEVELOPMENT / PALM BAY, FL
A land development company.
Real Estate Developer & Chief Executive Officer / 2006-2009
• Researched property to purchase for development, secured funding for development, established designs and development plans with architects and engineers, and determined how to market land
• Worked with municipalities to get permits, coordinated marketing efforts, and oversaw the construction process; liaised with various counterparts in the process, including engineers, architects, contractors, city planners, inspectors, leasing agents, surveyors, and lawyers
Additional Experience: Wireless Express / Owner & Operator / 2002-2006 Created a business plan and strategy for the successful operations of 12 stores. Sold company to a significant Texas-based telecommunications company. Early Real Estate Career: New Home General Contractor / 1996-2002 Board Leadership: Lake Forest At Bayside Lakes HOA / 2020-Present Organized and led 17 active homeowners in convincing the city of Palm Bay to turn down the housing project planned for the Majors Golf Club at Bayside Lakes. Negotiated with the city’s mayor, city council, and planning board.
Core Skills
Superior Customer Service
Claims Evaluation
Damage Assessment
Conducting Thorough Investigations
Negotiation
Regulatory Compliance
Documentation
Data Collection & Analysis
Navigating Insurance Policies
Case Management
Credentials
Insurance Adjuster, All Lines
License # G129649
Department of Financial Services,
State of Florida
June 2024-Present
Technology Portfolio
Claims Management Software
Estimating Tools
Microsoft Office
Strengths
Clear Communication
Analytical Thinking
Time Management
Meticulous Organization
Education
Rochester Institute of Technology
Rochester, NY
Completed core curriculum for
Business Exploration major.
Anthony Catalano 321-***-****
***************@*****.***
linkedin.com/in/anthonymcatalano