Strategic Growth Business Operations

Rolanda M. Footman, MS

Philadelphia PA

Business: 888-***-****/ Cellphone: 267-***-****

LinkedIn: www.linkedin.com/in/rolanda-footman EMAIL: **************@*****.***

Executive Summary

Results-driven business consultant and executive coach with 15+ years of experience optimizing profitability, streamlining operations, and driving organizational efficiency. Creator of four proprietary frameworks, including TAARA™, designed to enhance strategic execution, problem-solving, and integrated skills development. Adept at developing innovative solutions, aligning business strategy with execution, and fostering operational excellence across multiple industries.

Core Competencies

Profitability Optimization – Identifying and implementing strategies to maximize financial performance and operational efficiency.

Strategic Vision & Execution – Driving long-term business growth through clear goal-setting, structured planning, and seamless execution.

Innovative Problem Solving – Utilizing data-driven insights and customized frameworks to address complex business challenges and inefficiencies.

Operational Efficiencies Using TAARA™ Framework – Applying the TAARA™ methodology to streamline workflows, reduce inefficiencies, and enhance business scalability.

Integrated Skills Development (ISD) – Ready made and customized programs and coaching built to equip executives, leaders and teams who excel in both technical and interpersonal skills, leading to improved performance and collaboration.

Leadership & Business Transformation – Empowering CEOs and entrepreneurs to optimize their decision-making, productivity, and strategic focus with the O.P.T.I.M.I.Z.E.™ framework.

Process Optimization & Scalability – Designing and implementing systems that enhance business operations, automate workflows, and create sustainable growth models.

Professional Experience

Thomas and Lee Business Solutions, LLC

President, CEO, & Principal Consultant

7/2019 – Present

Lead all aspects of operations, including client development, sales, and strategic partnerships.

Architect of Small Business Solutions Suite and Small Business Academy/Business Academy, offering transformational courses for entrepreneurs.

Develop corporate business plans, marketing strategies, and revenue growth opportunities.

Provide business consulting services, including feasibility assessments, contract negotiations, and implementation support.

Design corporate growth strategies, process improvement frameworks, and system implementation strategies.

Major Projects:

834 Legacy Project (EDI Project Manager, MedCost - Contract via FEC)

Assessed and improved the 834-intake process in preparation for corporate core system transformation.

Managed vendor relationships, created process control documentation, and provided executive-level reporting.

5/2021 – 10/2021

Provider Lifecycle CRM Implementation (Program/Project Lead BSA & BSA Manager, AmeriHealth Caritas - Contract via FEC)

Led the implementation of a Salesforce-based CRM system for provider lifecycle management.

Managed BSA team, Agile ceremonies, backlog coordination, and deployment planning.

7/2020 – 5/2021

Highmark DE Transition (Test Team, UAT, Highmark - Contract)

Led testing and transition efforts for insourcing DE Medicare Health Plans.

Created test plans, strategies, and defect management processes.

6/2019 – 11/2019

Plan Prosper Grow Consulting, LLC

Founder, Owner

1/2013 – Present

Provide personal development and relationship coaching services.

Develop business strategies, marketing plans, and tailored coaching programs.

Created Small Business Academy/Business Academy to support entrepreneurs and businesses with foundational business skills.

Impresiv Health

Senior Consultant

5/2018 – 6/2019

Designed core system implementation frameworks, data governance strategies, and testing protocols.

Developed corporate policies, training programs, and managed client engagements.

Key Project: HealthRules System Implementation (Test Manager/Lead, Clover Health - Contract)

5/2018 – 12/2019

Led UAT strategy, sprint planning, Agile ceremonies, and defect management for core system integration.

United Health Group

Business Consultant

4/2015 – 5/2018

Managed UAT efforts, defect resolution, and business analysis processes.

Standardized test script creation, improved interdepartmental workflows, and implemented Agile methodologies.

Key Project: (Provider Authorization and Notification - UAT Lead, UHG)

Led UAT team for a new provider authorization portal implementation.

Developed UAT test plans, managed execution tasks, and served as liaison between teams.

Proprietary Frameworks

TAARA™ Framework – Developed an efficiency model optimizing people, processes, and technology, leading to improved operational performance.

PPG™ Framework – Business and development coaching methodology guiding executives and entrepreneurs through strategic growth and mindset development.

PPPPrinciples™ Framework – A structured approach to business success, emphasizing Purpose, Planning, and Performance to drive sustainable growth.

O.P.T.I.M.I.Z.E.™ Framework – A performance-driven methodology designed to streamline operations, enhance productivity, and maximize business potential through structured optimization strategies.

Key Consulting & Leadership Contributions

Profitability Optimization for Healthcare Provider – Identified $81K+ annual financial leakage, developed a wage renegotiation strategy, and increased projected profitability by 223% through operational adjustments.

Operational Efficiency & Cost Reduction – Leveraged TAARA™ Framework to eliminate redundant systems, realign roles for auditing accounts receivable, and close revenue gaps—resulting in $100K+ in annual savings.

Optimized Service Request Management for a Leading Healthcare Benefits Provider in Atlanta: Led the development of a prioritization framework using a Value vs. Effort Matrix to reduce a year-long backlog of service requests, streamlining workflows and eliminating redundancies. Spearheaded the selection of an automated service desk system, aligning technical capabilities with business growth objectives. Redefined service request processes by clarifying roles and responsibilities, increasing efficiency, and positioning the organization for long-term scalability.

Businesses & Board Role

Plan Prosper Grow Consulting Founder 2013 – Present

Developed and implemented the PPG™ framework, guiding entrepreneurs and executives in scaling their businesses, optimizing operations, and enhancing leadership effectiveness.

Created the PPPPrinciples™ framework, a holistic methodology focused on Purpose, Passion, Patterns, and Peace, ensuring sustainable growth, professional success, and personal fulfillment.

Utilized the PPPPrinciples™ framework across Plan Prosper Grow and Thomas and Lee Business Solutions to drive strategic development and transformation.

Thomas and Lee Business Solutions Founder & CEO 2019 – Present

Lead a business consulting firm specializing in executive coaching, business training, and strategic transformation for small to mid-size companies.

Developed proprietary methodologies, including TAARA™ and O.P.T.I.M.I.Z.E.™, to enhance efficiency, streamline processes, and maximize profitability for clients.

Partner with organizations to implement internal mentorship programs, optimize leadership effectiveness, and drive sustainable growth.

Board Member Beyond the Bars 2024 – Present

Advise on business development and leadership initiatives, contributing to strategic decision-making and long-term growth planning.

Played an integral role in developing the organization’s first benefit/gala, enhancing fundraising efforts and stakeholder engagement.

Education & Certifications

Master of Science

Saint Joseph’s University, Philadelphia, PA

Major: Criminal Justice with Behavior Analysis Concentration

G.P.A. 3.71

2013

Bachelor’s of Science

Saint Joseph’s University, Philadelphia, PA

Major: Sociology (Cum Laude)

G.P.A. 3.58

2010

Associates Applied Science

Pennsylvania Institute of Technology, Media, PA

Major: Electronic Engineering Technology

G.P.A. 3.0

Scholarship Recipient and Member of Dean’s List

2001

REFERENCES AVAILABLE UPON REQUEST

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