Lead Recruiter Customer Service

Felicia Halbert Patel

Chicago, IL *****

****.*******@*****.*** 312-***-****

PROFESSIONAL EXPERIENCE

Lead recruiter Sourcer July 2024-Present May 2023-October 2023

M.C. Dean Remote 2021-Present

Responsible for understanding the US labor market and all aspects associated with the identification, placement and management of permanent employees.

Identified, messaged and cold called candidates using a systematic sourcing strategy by leveraging internal proprietary databases along with external social networking sites.

Conducted interviews with candidates, assessing their qualifications and fit for the role.

Coordinated interviews and conducted candidate debrief sessions with hiring teams.

Conducting reference checks, negotiating job offers, and managing the candidate experience throughout the hiring process.

Responsible for process development, tool integration, training

Lead Recruiter October 2023-July 2024

TEKsystems Chicago, IL June 2007-April 2013

Identified candidates using a systematic sourcing strategy by leveraging internal proprietary databases along with external social networking sites.

Cold called and networked with candidates locally to understand skills, goals, interests and long term career aspirations to determine relevancy of open job opportunities within the Chicagoland area.

Negotiated contract terms including compensation and benefits packages based on consultant and customer needs.

Presented qualified applicants to internal sales teams by building employee value propositions for individual needs.

Onboarded and consistent communication through execution of customer service touch point calls, lunches and various interactions throughout the consultant’s engagement.

Lead Recruiter Sourcer January 2022-May 2023

Meta remote

Identified, engaged, recruited, and prepped candidates for interview process for our emerging Security engineering teams.

Hired technical candidates that were IC4 (5+ years) to IC7 (technical leaders/20+ years) in the security industry.

Led weekly business meetings and worked with organization partners, engineering managers and directors, to establish process and identify bottlenecks in the interview process.

Participated in diversity sourcing efforts for diversity focused business leads.

Mentored new hires and redesigned onboarding modules for those new hires across the whole Privacy, Security, and Integrity Engineering recruiting teams.

Utilized Boolean search strings, proprietary ATS, LinkedIn Recruiter, Entelo, SeekOut, HireEZ, as well as, X-Ray searches in order to seek candidates. o

Top sourcer, exceeding offers extended goal by 125%.

Lead recruiter June 2021-January 2022

Hirewell Chicago, IL 2021-Present

Responsible for understanding the local labor market and all aspects associated with the identification, placement and management of contract and permanent employees.

Identified candidates using a systematic sourcing strategy by leveraging internal proprietary databases along with external social networking sites.

Cold called and networked with candidates locally to understand skills, goals, interests and long term career aspirations to determine relevancy of open job opportunities within the Chicagoland area.

Negotiated terms including compensation and benefits packages based on candidate and customer needs.

Presented qualified applicants to internal sales teams by building employee value propositions for individual needs.

Conducting reference checks, negotiating job offers and managed the candidate experience throughout the hiring process.

Recruiter Training & Development Director July 2019-June 2021

Hunter Hollis Chicago, IL

Responsible for formal and informal training strategies and priorities aligned to support organizational priorities.

Worked with stakeholders and SMEs to develop role-based curricula for enterprise sales and coaching programs designed to build skills that contribute to delivering high customer value.

Built a formal training evaluation process to incorporate best practices and efficiencies in how we’re evaluating programs to gain better insight into the impact and determine program improvement initiatives.

Liaison between business operations and T&D to ensure we’re aware of behavioral impact and are properly aligned.

Participated in the interview, hiring, onboarding, training and development of team members.

leadership Training & Development Director Jan 2018-March 2019

Echo Global Logistics Chicago, IL

Directed and managed the development and execution of a quarter-long leadership development program for first time managers, conducted needs assessment with stakeholders to determine target competencies, rigorously researched leadership theory to develop content, trained facilitators, built all course materials in-house and developed an assessment plan to evaluate program impact.

Directed and managed execution of monthly company-wide professional development series, building all content in-house and engaging stakeholders from the business to deliver sessions in Building Your Brand, Work-Life Balance, Career Planning, Time Management and various levels of Excel.

Was responsible for hiring, onboarding, training, developing and managing team members.

Recruiter Training & Development Program Manager May 2013-Jan 2018

TEKsystems Chicago, IL

Learning Program Manager of Recruiting with responsibilities for the training and development initiatives that impact the Recruiter population, as well as developing company-wide training material both online and instructor-led.

Works with leadership and stakeholders to perform role and task analysis to identify gaps and develop solutions. If training is needed my team develops blended learning programs which includes online, instructor-led and virtual training lessons with strong emphasis on reinforcement protocols such as formal mentor programs and social learning to drive positive business behaviors.

Additional responsibilities include overseeing designers and facilitators that build, implement, and deliver the numerous online and instructor led programs specific to field employees.

Actively meets with specialty groups for technology enhancements that affect the outcome of training; partners and actively participates in the design, development and deployment of new system roll outs and upgrades.

TEKsystem’s New Recruiter Training was recently awarded the Gold Award in the "Blending Learning" category from Brandon Hall, one of the leading research organizations in the professional development industry.

Recruiter Training & Development Facilitator June 2007-April 2013

TEKsystems Chicago, IL

Lead facilitator for live interactive operations training program for our IT recruiter popular.

for 16 new hires; facilitated over 20 instructor-led training sessions per year.

Day-to-day responsibilities included training new recruiters on the basics of recruiting which included the local labor market landscape, value messaging, consultant approach, negotiations, networking, qualifying candidates and how to build their book of business and business growth.

Evaluated recruiter performance and coached account managers through the recruiter and new hire lifecycles.

Evaluated organizational learning strategy and coaching model to build engaging training material driving our top operational initiatives.

Enhanced corporate training programs through revamped online module activities, instructor led classroom sessions, and interactive content creation.

Subject matter expert who works directly with instructional designers and video production team to evaluate and continuously evolve all deliveries to enhance learning journey.

Coached supporting co-facilitator group on best practices of program facilitation and leadership.

Senior Recruiter March 2001-May 2007

TEKsystems Chicago, IL June 2007-April 2013

Responsible for understanding the local labor market and all aspects associated with the identification, placement and management of contract and permanent employees.

Identified candidates using a systematic sourcing strategy by leveraging internal proprietary databases along with external social networking sites.

Cold called and networked with candidates locally to understand skills, goals, interests and long term career aspirations to determine relevancy of open job opportunities within the Chicagoland area.

Negotiated contract terms including compensation and benefits packages based on consultant and customer needs.

Developed and implemented a stringent screening process by conducting office interviews, reference checks, technical assessments and background investigations to validate high caliber candidates for various roles and client sites.

Presented qualified applicants to internal sales teams by building employee value propositions for individual needs.

Coordinated interview times, prepared candidates for interviews, solicited feedback, processed compliance paperwork and other terms and conditions of employment.

In charge of onboarding and consistent communication through execution of customer service touch point calls, lunches and various interactions throughout the consultant’s engagement.

Addressed questions or concerns, provided performance feedback to ensure satisfaction and successful completion of assignment and continuous employment.

Ability to effectively step in when needed to assist Account Manager in all aspects of our business and act as liaison between hiring managers and consultants.

Participated in office interviews to identify new hires for internal team.

Mentored internal employees by sharing best practices specifically in areas of development and career path.

AWARDS & RECOGNITION

6 consecutive contest wins producing over one million dollars of revenue annually

Leading producer finishing in top 3% of sales for multiple years

2005 Foundation Award Winner

Brandon Hall “Blending Learning” Gold Award

EDUCATION

BS, Marketing Illinois State University, Bloomington, IL. 1996-1999

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