Customer Service On-Site

Jack James Casey

Tel: (0-759*******

LinkedIn: https://www.linkedin.com/in/jack-j-casey/

Email: **************@***********.***

Location: Loughborough

Personal Profile Statement

A friendly and responsible graduate, with a love for cleaning to a high standard and over a year’s experience as a professional housekeeper. Proven track record of using excellent communication skills to build trust with customers and work productively with colleagues. Eager to contribute my knowledge of hygiene, along with my can-do attitude to the role of Cleaning Operative at ProFM Group Ltd.

Core Skills

Experience In Customer Service: proficient in delivering outstanding assistance to customers, consistently meeting and exceeding expectations.

Workplace Hygiene Expertise: strong knowledge of health and hygiene practices in the workplace.

Strong Communication: strong verbal and written communication skills, adept at engaging with customers and team members to facilitate meaningful conversation.

Team-Player & Independent Worker: proven ability to work efficiently both independently and as a collaborative team member, contributing to a harmonious and productive work environment.

Competent Organizational Skills: extensive experience in prioritizing tasks, managing time effectively, and utilizing resources efficiently to optimize productivity.

Can-do Attitude: positive and resilient attitude towards handling difficult tasks and situations, adapting with ease rearranging priorities to meet customer needs.

Flexible Scheduling: willing to work flexible hours, including varying shift start and end times, to meet the needs of Fusion Lifestyle gym.

Continuous Improvement: proactive in pursuing professional development opportunities, committed to enhancing skills and knowledge to support career growth.

Work History and Experience

Junior Acoustics Consultant

Bickerdike Allen Partners — July 2023 to November 2023

Proactively learned to set up survey equipment.

Devoted spare time to professional development in cleaning and processing acoustic data.

Managed work schedule for on-site work and in-office work.

Scheduled on-site maintenance such as battery or memory storage device replacement.

Cleaned raw acoustic data.

Worked collaboratively with Senior Consultants in creating processed datasets.

SEO Specialist

TCA Watches & Ryte Time Watch Repairs — September 2022 to October 2022

Evaluated website analysis tools for user traffic extraction and analysis.

Analysed user traffic and shared insights with client and Web Designer.

Collaborated on marketing strategies with client and Web Designer.

Effectively communicated issues through graphics, reports, and presentations.

Volunteer Shop Assistant

The British Heart Foundation — September 2019 to December 2019

Employed team-building skills, organizing work plan around colleagues and supporting them.

Organized and maintained a safe, tidy shop floor for customers.

Optimized sales by correctly organizing items with PLU codes.

Assisted customers by memorizing important product information.

Improved interpersonal skills to make customers feel welcome.

Call Centre Operator

DHL — July 2018 to August 2018

Located customer packages that were late or missing.

Resolved customer issues quickly by maintaining an up-to-date knowledge of DHL’s packaging system.

Handled customer queries efficiently and calmly, even when under pressure.

Supported team members to enhance overall performance of call centre.

Personal Domestic Housekeeper

Casey & Sons — January 2016 to July 2018

Maintain the hygiene of my client’s house. Ensuring that the premises remained free of dust, dirt, or any other types of mess…

Ensure that the household remained well organized and tidy, and that everything stayed neatly in its proper place.

Where possible, maintain the pristine condition and presentation of the house. Replace flowers before they wilt, hover carpets that are frequently walked on, and replace bathroom soap before it runs too low.

Education

BSc (Hons) Mathematics and Computer Science

from University of Derby (in 2022)

(1st year) Modules: Programming I & II, Subjects in Computer Science, Analysis & Algebra, Calculus, Patterns of Problem Solving.

(2nd year) Module: Application Development, Databases, Networks & Security, Mathematical Methods, Mathematical Group Projects.

(3rd year) Module: Cryptography & Coding, Systems Programming, Modelling with Differential Equations, Optimisation Techniques.

(3rd year) Dissertation: “Validation Accuracy for Deep Learning Biometric Security in Mobiles” (2:2)

Dean’s Award

from University of Derby (in 2018)

Erasmus Scheme to Research Machine Learning

selected by University of Derby (in 2022)

References

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