Customer Service Supply Chain
Resume:
SOMAKANTHIE
(PHYLLIS)
GOVENDER
************@*****.***
PERSONAL DETAILS
Nationality:
South African
Date of Birth:
Languages:
English, Afrikaans and Zulu
Drivers Licence:
Code B
AREAS OF EXPERTISE
Warehouse Management
Team Management
Inventory Management
Store Management
Retail Management
Supervision
Logistics and Supply Chain
Safety and Compliance
Customer Service
Sales
Marketing
Training and Development
Administration
PROFESSIONAL SUMMARY
I am accomplished, knowledgeable and versatile, offering more than 10 years’ experience as a Warehouse Supervisor. I also offer extensive managerial experience in the retail industry, managing large stores, including Checkers Hyper in Sandton City.
I leverage strong communication, decision-making, conflict resolution, interpersonal and team leadership skills to effectively resolve problems and provide superior customer service. I am comfortable working in fast-paced, target-driven environments as part of a team or on an individual basis. I possess the ability to take initiative and manage time effectively. My diverse set of skills also covers excellent motivation, monitoring, reporting, strategic planning and organising.
I consider myself a dedicated and detail orientated individual, who always strives to deliver more than expected. I am known for building strong working relationships and I am committed to being a confident and respected member in my environment. WORK EXPERIENCE
2014 to Present
Warehouse Supervisor / Assistant Manager, Lumax Energy, Midrand
Responsibilities:
Updating of dairy / planning truck routes
Vehicle checks with drivers before leaving in the morning
Ensuring trucks are loaded correctly and dispatched on time
Printing and issuing of picking slips to the picking staff
Monitoring and checking pickers work rate and picking progress during the day
Updating and maintaining the dispatch queue on
OneDrive
Communicating out of stock and low stock items to the sales department, warehouse manager and inventory
manager
Updating and feedback to sales department on stock queries
Issuing counts and collating count feedback to the inventory department
Checking delivery notes for the date before and
checking all control sheets
Ensuring H&S files are maintained and updated
accordingly
Conducting OHSA checks with the H&S representative 2
EDUCATIONAL DETAILS
1998
National Diploma in Management,
Technikon Natal
1991
Grade 12 National Senior Certificate,
Durban Girls Secondary School
COURSES COMPLETED
2002 and 2003
MDP Programme, Institute of Pick n Pay
2001
PMDP Programme, Institute of Pick n
Pay
COMPUTER SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
POS
POM
SAP
SYSPRO
Housekeeping to keep warehouse clean
Checking stacking disciplines with the forklift drivers and stock controllers
Capturing invoices and updating on Sage and control sheets
Updating purchasing order files
Checking fabrication progress with the workshop and supervisor
Assist in stock take preparations, mapping, count sheets and binning of the warehouse, yard and
workshop
Managing and arranging courier collections and
deliveries
IBT arrangements between Olifantsfontein and Midrand
Assisting with setting up control sheets as needed April 2014 to July 2020
Club Activities Manager, Tornado FC, Randburg
Responsibilities:
Arranging matches
Ensuring player are registered and vetted
Scouting for new players
Ensuring all administration on players are available
Making sure the office is opened daily and running effectively
January 2011 to March 2014
Store Manager, Game Stores, Cresta, Westgate and Eastgate Responsibilities:
Regular checks on administration
All promotions effectively implemented
Motivate subordinates to ensure high levels of customer service
Ensuring that store has correct quantities of stock and that it is displayed effectively
To achieve and exceeded sales budget and store
trading profit budget, manage staff and resource and to ensure that chain policies, standards and management principles are maintained
Implementing staff schedules
Manage financial targets
Leadership and management- Participation in overall management wage cost% to sales plan staff succession
Manage absenteeism staff turnover climate morale
Ensure competency staff
Conflict resolution
Maximize profit margins
Set marketing standards
Set quality standards
Work with stake holders to increase sales
Identify new sales opportunities
Managing turnover and increasing profitability
Marketing and sales
Maximizing productivity
ER and IR
Recruitment and Selection
Training and Development
3
REFERENCES
I will gladly furnish personal and
professional references on request.
April 2006 to December 2010
Relieving Branch Manager, Groceries Manager, Fresh Foods Manager and Non-Foods Manager, Checkers Hyper, Sandton City
Responsibilities:
Strategic and alignment thinking-formulate and
communicate the vision of the company in order to
align and lead staff in a proactive manner through people management i.e. staff meeting, open forums
Identification and problem solving – gather, analyze and assess relevant information of events and situations, to ensure the correct issues are identified and addressed making decisions
Sales reports, risk management reports, stores lay outs and operating principles
Judgment and decision making assess situations weigh up the various options of handling it and select an appropriate course of action i.e. managing of staff in relation to conflict management and managing the store relation crisis management
E.R. policy in relation to disciplinary procedures
Recruitment of team members. Development of new
individuals
Customer orientation- interact with all key customer, suppliers and other stakeholders by providing relevant information and making self – available
Identify business opportunity in order to maintain and initiate new business relationships and customer
Communicate and influencing- accurate and clearly convey information and views by verbal and written means
To initiate and maintain a people network in order to facilitate the sharing of information, opinion, view to be used for the business improvement i.e. assist staff in managing the communication forum committee
Relationship and team building- builds and maintain constructive relationships between self and staff by active involvement and ensuring own accessibility to achieve harmonious relationship and effective
teamwork i.e. setting goals for staff for staff, role clarity and career discussions via (PDS) performance
discussion system and by using motivation skills
Manage diversity- building capacity to deal with and understand a spectrum of individuals, cultures and development, i.e. through the identifying the positive aspect with in an individual and assisted in the
coaching, development and empowering of individual skills and knowledge
August 2004 to March 2006
Foods Manager and Textile Manager, Woolworths
July 1995 to July 2004
Assistant Store Manager, Floor Manager, Perishables Manager, Trainee Manager, Fruit and Veg Manager, Trainee Manager Fruits And Veg, Receiving Manager and Trainee Manager Receiving, Pick ‘n Pay
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