Business Management Customer Service
Resume:
MFUNDO THABANG TUMAHOLE KODISANG
@
O
****************@*****.***,
*** ******** ****** ****** ***** Soweto
1818
2019
2021
2022
OBJECTIVE
I seek challenging opportunities where I can fully use my skills for the success of the organization. LANGUAGES
English- Written and Verbal
Afrikaans - Written and Verbal
IsiZulu- Written and Verbal
Sesotho- Written and Verbal
Setwana- Written and Verbal
EDUCATION
Geluksdal Secondary School
Grade 12
Higher Certificate
Damelin College
Business Management
N4
Damelin College
Business Management
N5
Damelin College
Business Management
N6
SECONDARY EDUCATION
English Home Language
Afrikaans First Additional Language
Mathematics
Life Orientation
Physical Sciences
Geography
Life Sciences
TERITARY EDUCATION
Entrepreneurship and Business Management N4
Introductory to Accounting N4
Management Communication N4
Mercantile Law N4
Entrepreneurship and Business Management N5
Sales Management N5
Labour Relations N5
Mercantile Law N5
Entrepreneurship and Business Management N6
Sales Management N6
Labour Relations N6
Marketing Management N6
EXPERIENCE
01/23/2023 -
04/23/2023
01/11/2023 -
31/12/2024
Global Commerce Media Company
Digital Marketing Internship
Commerce Marketing/ SEO
Merchants
Call centre agent
Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
Remain current on program and product information by being committed to continuous learning. Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data. SKILLS
Market Research and Study
Conception and Design of a website
How to handle the WordPress content management system Creation of content optimizated for Internet search engines SEO OnPage basics( KW Density, readability, etc.)
Social Media( Social Media)
REFERENCE
Alexander Eser - Global Commerce Media
GCM HR
***-**@******************.***
Patricia Nkosi - Merchants SA ( Vodacom Business Unit) Product Knowledge and Systems Trainer
*********@*****.***
Thoko Mbatha - Merchants SA ( Vodacom Business Unit) Team Leader/ Line Manager
*****.*****@***********.**.**/ *****.*****@***********.***
Contact this candidate