JIRA Developer

Vinodh Kumar A Contact No: +91-951*******

Email:*************@*****.***

C A R E ERO B J E CT I V E

I am willing to work as a key player in a challenging and creative environment, which will help me to explore myself and provide my participation in the organization's growth. P R O F ES S I O N A L S UM M AR Y

Proficient in Atlassian products including JIRA, JSM, JWM, Agile, Groovy, ITIL, SDLC, Confluence, RESTApi and Bit bucket, with 5.5+ years of experience in both Windows and Atlassian Cloud environments.

Skilled in developing JIRA functionalities using Groovy Scripting with Script Runner over a span of 2+ years.

Experienced in JIRA and Confluence installation, upgrade, migration, and merger across Windows and Atlassian Cloud platforms.

Assisted Scrum teams in sprint backlog preparation and project setup including Basic, Scrum, and Kanban projects.

Implemented various project components such as workflows, screens, and custom fields, utilizing validations, conditions, post-functions, and properties in advanced workflows.

Installed, tested, and managed various add-ons and plugins to enhance Atlassian product functionalities.

Proficient in user management tasks including user creation, group management, and access control.

Configured events, email notification schemes, and assigned project roles in JIRA.

Created custom dashboards, advanced filters, and formula-based fields while setting up permission schemes to manage user access.

Working exp in JQL in Basic & Advanced mode.

Working on JIRA Automation with using Triggers, Condition & Actions.

Managed JIRA installations, upgrades, migrations, and plugins across different environments.

Extensive experience in Agile project implementation, including managing sprints and epics.

Proficient in documentation planning, work estimation, and team task assignment.

Skilled in dashboard and filter implementation, as well as report creation.

Implemented Confluence spaces, pages, child pages, and performed import/export operations.

Highly knowledgeable in Script Runner, JSU, Dynamic forms, Multi cascading, and Email this issue for JIRA.

Experienced in working with Atlassian Server, Data Center, and Cloud environments.

Installed and configured JIRA, Confluence, and JIRA Service Desk in both Windows and Cloud environments.

Worked on configuring issue types, workflows, screens, custom fields, permissions, resolutions, priorities, issue security levels, and notification schemes for JIRA projects. PR O F ES S I O N A L EX P ER I E NC E

Currently working as a Jira Administrator and Developer (Atlassian tools engineer) in LINOVA Info Pvt Ltd (Aug 2019 to Jan 2025)

TE C H NI C A L SK I L L SE T

Operating Systems : Windows & Cloud.

Software : Atlassian.

Tools : JIRA, JSM, JWM, Bit bucket,

Agile methodology &

Confluence.

P RO J E CT P R O F I LE

Project #1

Client : Cotiviti.

Duration : Sep 2022 – Jan 2025.

Role : JIRA Developer.

Atlassian Tools : Jira, Confluence, JSM, Bitbucket, JWM, Agile. Responsibilities:

Configured Agile Boards for both Scrum and Kanban methodologies in JIRA.

Managed JIRA installation, upgrades, and migrations.

Setup JIRA for effective project management, including customization to suit project requirements.

Oversaw user and group permissions management within JIRA.

Created Spaces, Pages, Child pages, and Templates in Confluence, and performed Import and Export operations.

Working on JIRA scripting like Behavior, Listeners, fragments, Jobs etc.

Worked on integrating Jira REST API to automate issue tracking and management, including creating, updating, and commenting on issues. Utilized Python and API authentication (API tokens) to streamline workflows and enhance project tracking efficiency.

Acted as the primary contact for JIRA configuration, issue resolution, enhancements, and best practices.

Project Management Showcase your ability to use JIRA for project management, including creating and managing projects, epics, user stories, tasks, and sprints

Working on Confluence Spaces & Pages, Macros creation etc.

Proficient in JIRA Script Runner for automation and behavior customization using Groovy script.

Served as a technical advisor and implemented new capabilities in JIRA.

Designed team-specific agile process flows in JIRA for efficient task management.

Installed and configured continuous integration servers.

Developed customized Dashboards tailored to team needs.

Prepared projects, dashboards, and reports for all JIRA-related services.

Resolved tickets based on Service Level Agreements (SLAs).

Provided application and infrastructure support, including troubleshooting and performance tuning.

Managed project-level and plan-based permissions.

Prepared documentation using Confluence Spaces & Pages.

Implemented updated work processes for streamlined collaboration.

Generated reports and dashboards for various teams and lines of business.

Managed various development, testing, and monitoring tools.

Working on email configuration like Incoming & Outgoing emails. Project #2

Client : Health Edge.

Duration : Aug 2019 to Sep 2022

Role : JIRA Administrator & Developer

Atlassian Tools : Jira, Confluence, JSM.

Responsibilities:

Responsible for maintaining JIRA and Confluence instances, ensuring their smooth operation.

Created new JIRA users and groups as per organizational requirements.

Conducted timely re-indexing of JIRA for optimal performance.

Facilitated the creation of JIRA projects based on user requests and cloned projects and issues as needed.

Having exp in Portal designing in Request types, SLA, Automation, Emails, Approves.

Created spaces in Confluence for collaborative documentation and knowledge sharing.

Implemented JIRA workflows using advanced features like Post Functions, Conditions, and Validations.

Configured Field Configurations, Notification Schemes, Screen Schemes, and Permission Schemes in JIRA projects.

Created JIRA Service Desk projects, customized fields, issue types, and screens for customer portals.

Configured Customer Portals, request types, queues, SLA metrics, and automation in JIRA Service Desk.

Highlight your expertise in setting up and configuring JIRA instances, including managing users, permissions, workflows, and custom fields

Having exp in Azure dev ops to design boards, projects & dash boards.

Troubleshooted problems in both JIRA and Service Desk projects.

Managed filters and performed group and role management based on project requirements.

Prioritized workload and resolved tickets in accordance with Service Level Agreements.

Integrated JIRA with other applications using plugins to enhance functionality.

Imported bulk issues into JIRA projects using CSV files for efficient project management.

Took ownership of checking plugin compatibility and conducting User Acceptance Testing (UAT) pre - upgrade of JIRA.

Working in Workflow Customization using Conditions, Validators & Post functions.

Having exp in JIRA Automation like Triggers, Conditions & Actions.

Conducted JIRA instance restarts, monitored performance, and checked log and backup files for maintenance purposes.

Working on JSM projects Agent & Customer portal, SLA’s, Automation.

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