Office Administrator Travel Coordinator
Resume:
CURRICULUM VITAE
Irene Nyale
Nairobi.
**********@*****.**.** 072******* [LinkedIn Profile-Irene nyale Professional Summary.
A dedicated and results-oriented travel agent with over 10 years of experience in executive ticketing, travel arrangements, and customer service. Expertise in office administration, team leadership, and managing high-pressure environments. Proven ability to create seamless travel experiences for clients, manage teams efficiently, and exceed performance targets. Seeking to leverage my extensive knowledge and managerial skills in a challenging and dynamic environment. Core Competencies
Executive Ticketing and Travel Management
Customer Experience Optimization
Office Administration and Operations
Team Leadership and Management
Problem-Solving Under Pressure
Vendor and Stakeholder Relations
Budgeting and Cost Optimization
Communication and Interpersonal Skills
Professional Experience
Travel Coordinator and Office Administrator
RIZALIFE LIMITED -Nairobi
June 2020 –Present.
Organized travel schedules for executives, managing logistics for conferences and business trips. Oversaw office operations, including budgeting, scheduling, and procurement of travel-related resources. Monitored industry trends and adjusted offerings to meet evolving client demands. Enhanced operational workflows, reducing booking errors by 20% and improving client feedback scores. Travel Coordinator and Office Administrator
TSAVO OIL -Nairobi
October- 2018 – February 2020
Communicate with managers to coordinate schedules
Prepare essential documentation, including memos, reports, and other forms of communication Handle human resource duties, including managing personnel databases and payroll Act as the organizational receptionist and receive calls and guests Answer and respond to organization emails and phone calls, and forward communications to appropriate parties as necessary
Maintains and organizes meeting schedules
Regularly check and maintain record of necessary office supplies Travel Coordinator and Office Administrator
WEATHERFORD SERVICES AND RENTAL LIMITED -Nairobi
October 2012-June 2017
• Arranging work permits and special passes for all foreigner staff
• Booking tickets to all staff for domestic and international
• Managed 34 Direct and 60 indirect staff across head office and 29 site location.
• Identified and resolved employee issues including performance challenges, and benefits plans.
• Action employee interventions and long-term leave/absence.
• Accountability for full -cycle recruitment, strategic consultations and organization development.
• Provide production back up to program staff, including collecting, compiling, assembling, reproducing, and distributing documents/materials for workshops and conferences
• Booking Hotels and charter flights all over the world. Team Manager – Executive Travel Division
CHARLESTON TRAVEL-Nairobi
February-2008-October -2012
Managed a team of travel consultants, overseeing daily operations and ensuring client satisfaction for high-profile accounts.
Handled complex travel arrangements, including multi-leg itineraries, private charters, and VIP ticketing. Negotiated contracts with airlines, hotels, and transportation providers to secure the best rates and services.
Implemented strategies to enhance customer retention and streamline ticketing processes, increasing efficiency by 25%.
Resolved escalated client issues promptly, maintaining a 98% satisfaction rate.
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Senior Travel Consultant
UNIGLOBE FLEET TRAVEL/AIR ZIMBAMBWE-Nairobi
April -2004 – June 2007
Provided personalized travel planning for corporate and leisure clients, ensuring seamless experiences. Coordinated visa applications, travel insurance, and document preparations for international travelers. Maintained a database of preferred suppliers and exclusive packages, increasing sales by 30%. Conducted regular training for junior staff on ticketing systems and customer service excellence. Consistently exceeded monthly sales targets, earning recognition as "Employee of the Quarter" multiple times.
Organized travel schedules for executives, managing logistics for conferences and business trips. Oversaw office operations, including budgeting, scheduling, and procurement of travel-related resources. Monitored industry trends and adjusted offerings to meet evolving client demands. Enhanced operational workflows, reducing booking errors by 20% and improving client feedback scores. Education
Diploma in Tourism and Travel Management
Career Training Center - Nairobi
January-2002 – October -2002.
Certified Travel Agent (CTA)
Career Training Center –Nairobi.
October -1999-April -1999
Diploma in Office Administration and Management
Career Training Center –Nairobi.
January-2022 – December-2022
Achievements
Successfully managed travel logistics for large-scale corporate events with over 500 participants. Spearheaded the adoption of advanced ticketing software, reducing processing time by 40%. Awarded "Top Performing Travel Agent" for five consecutive years at Fleet travel. Achieved 100% client retention for VIP accounts through exceptional service and attention to detail. Introduced a customer feedback system that improved service delivery and client satisfaction scores by 15%.
Technical Skills
Proficient in Global Distribution Systems (GDS) such as Amadeus, and Galileo. Skilled in MS Office Suite, CRM software, and travel management platforms. Knowledge of visa regulations, travel policies, and global travel insurance systems. Personal Portfolio
Key Projects and Initiatives
Corporate Travel Management for Fortune 8 Companies: Designed and executed comprehensive travel plans, ensuring cost-effectiveness and timely execution. Exclusive Travel Packages:
Created bespoke travel experiences, including private island getaways and cultural immersion tours, resulting in a 40% growth in luxury segment sales. Crisis Management:
Handled emergency travel arrangements during unforeseen events, including political unrest and flight disruptions, ensuring client safety and satisfaction. Professional Development
Attended industry conferences such as [Insert Relevant Conference Names] to stay updated on travel trends.
Completed advanced workshops in team leadership and conflict resolution. Languages
Fluent in English and Swahili conversational proficiency in English. Interests
Passion for exploring new destinations, cultural exchange, and travel photography. Active participation in community programs to promote sustainable tourism practices. References
Available upon request
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