Customer Service Representative
Resume:
CONTACT
Address : El Paso, TX *****
Phone : 575-***-****
Email : ******************@*****.***
SKILLS
• Typing Proficiency
• Customer Relationship Management
• Professional Telephone Demeanor
• Problem-Solving Ability
• Microsoft Excel
• Medical Terminology Knowledge
• Microsoft Word
• Active Listening
• Computer Proficiency
• Customer Account Management
• Verbal and Written Communication
• Team Meetings
• Accountability and Work Ethic
• MS Office
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. WORK HISTORY
Field Service Technician, 09/2023 to Current
TEKsystems - Remote
PROCESS MEDICAID RECERTIFICATIONS FOR THE STATE OF NEW MEXICO Customer Service Advocate, 04/2022 to 09/2023
OPTUM RX - Las Cruces, NM
Customer Service Representative, 10/2020 to 10/2021 Concentrix - Las Cruces, NM
Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Processed customer service orders promptly to increase customer satisfaction.
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered customer telephone calls promptly to avoid on-hold wait times. Followed up with customers about resolved issues to maintain high standards of customer service.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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• Answered customer telephone calls promptly to avoid on-hold wait times. Processed customer service orders promptly to increase customer satisfaction.
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DEONNA RADKE
EVENTS SPECIALIST, 09/2019 to 04/2020
Crossmark - Las Cruces, NM
Delivery Driver, 08/2007 to 07/2009
Las Vegas Sun News - Las Vegas, NV
Responded to customer requests for products, services, and company information.
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Educated customers about billing, payment processing and support policies and procedures.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Enhanced productivity levels by anticipating needs and delivering outstanding support.
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• Handled customer inquiries and suggestions courteously and professionally.
• Managed event logistics and operations.
• Set up displays for demonstration and testing products.
• Greeted customers warmly and professionally.
• Soft sales for demonstrated products.
Followed traffic laws during delivery for safety of pedestrians and other vehicles.
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Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
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Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
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Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
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Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
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• Maintained upbeat, positive attitude in busy, customer-focused environment. EDUCATION
Associate of Applied Science : Nursing
New Mexico State University - Las Cruces, NM
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