Customer Service Team Lead
Resume:
Gianni Townsend
************@*****.***
SUMMARY
Driven IT professional aiming to leverage technical skills and a commitment to continual learning to contribute to organizational excellence. Dedicated to producing impactful results and overcoming challenges through perseverance, adaptability, and a focus on continual improvement
EXPERIENCE
CVS.
April 2022 -
April 2023 Cashier and Team Lead (Shift Leader)
Shift Leader:
Supervised and coordinated team activities to maintain efficient store operations and customer satisfaction.
Provided guidance and training to team members on store policies, procedures, and customer service techniques.
Oversaw daily cash management, register balancing, and inventory tracking to ensure accurate records and prevent losses.
Assisted in scheduling staff and managing time-off requests to meet staffing needs and optimize productivity.
Resolved customer concerns and complaints, ensuring a positive shopping experience and fostering customer loyalty.
Ensured compliance with health, safety, and security standards, contributing to a safe work and shopping environment.
Cashier:
Processed transactions quickly and accurately, handling cash, credit, and debit payments while following company policies.
Greeted customers warmly and provided assistance with locating items and answering product-related questions.
Maintained a clean and organized checkout area to enhance customer experience.
Assisted with store stocking, inventory control, and maintaining product displays for optimal presentation.
Handled returns, exchanges, and price adjustments with professionalism to ensure customer satisfaction.
Monitored stock levels and alerted management to restocking needs, contributing to efficient store operations.
May 2023 -
Aug 2024 Oakland Zoo Rides Operator
Operated and supervised a variety of rides, ensuring safety protocols and operational standards were followed to provide a safe and enjoyable experience for guests.
Conducted pre-opening ride inspections, identifying and reporting maintenance needs to ensure all equipment was in top working condition.
Welcomed guests with friendly, informative customer service, answering questions and giving instructions for ride safety and enjoyment.
Monitored guest behavior and ride conditions, enforcing safety regulations and handling any safety concerns promptly and professionally.
Assisted in crowd management, maintaining organized lines, and minimizing wait times to improve guest flow and satisfaction.
Collaborated with team members to ensure smooth operations and a positive experience across all attractions.
Aug 2024 – Nov 2024
The Academy
Footwear Team Lead
Footwear Team Lead:
Supervised and motivated the footwear team to achieve daily sales targets, ensuring exceptional customer service and product knowledge.
Trained team members on store policies, inventory management, and sales techniques to enhance overall team performance.
Monitored inventory levels, organized stock replenishments, and maintained display standards to optimize visual appeal and drive sales.
Assisted customers with footwear selections, offering expert advice on fit, comfort, and product features to enhance customer satisfaction and brand loyalty.
Conducted regular product knowledge sessions to ensure team members stayed updated on the latest footwear trends and technologies.
Managed opening and closing duties, including cash handling, security protocols, and preparing the department for the next business day.
Analyzed sales data and provided feedback to management, contributing to strategic decisions on inventory and promotions.
EDUCATION
May 2024 High School Diploma
Oakland Technical high / Oakland,CA
Aug 2023 Currently Enrolled In College
ALABAMA STATE UNIVERSITY
Pediatric Nursing Major
SKILLS
Customer Service Excellence: Skilled in providing warm, knowledgeable assistance to customers, ensuring a positive and memorable shopping experience.
Team Leadership: Experienced in leading and motivating teams to achieve performance goals and maintain high standards in service and operations.
Sales and Product Knowledge: Proficient in product presentation and upselling techniques, with a strong understanding of footwear and retail products.
Inventory Management: Adept at tracking stock levels, replenishing displays, and maintaining organized inventory to optimize sales and efficiency.
Cash Handling and Transaction Accuracy: Experienced in handling cash, processing transactions, and maintaining accuracy in daily sales reconciliations.
Problem-Solving and Conflict Resolution: Skilled at addressing and resolving customer and team concerns with patience and professionalism.
Attention to Detail: Strong focus on accuracy and consistency in operational tasks, from inventory management to transaction processing.
Safety and Compliance: Knowledgeable in enforcing safety regulations and operational policies, ensuring a safe environment for both customers and team members.
Technical Proficiency: Familiar with POS systems, inventory tracking software, and proficient in basic computer skills essential for IT and retail roles.
Time Management: Effective at prioritizing tasks, managing time efficiently, and meeting deadlines in a fast-paced environment.
Certifications
2024 CPR Certfication
Professional References
Jean Walker, Manager, The Academy
Jackson Tady, Manager, Oakland Zoo
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