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Virtual Assistant Customer Service

Location:
Quezon City, Philippines
Salary:
25,000php
Posted:
May 13, 2025

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Resume:

MONTENEGRO, PRINCE HAROLD B.

SUMMARY

With * years experience in Dynamic Customer Service Representative with a proven track record excelling in problem- solving and escalation management. Adept at enhancing customer satisfaction through effective communication and technical support. Skilled in navigating complex inquiries and delivering accurate information, ensuring a seamless experience for clients while maintaining high-quality standards. WORK EXPERIENCE

Provide professional and friendly support to Sonder guests via phone, email, and messaging. Assist with account setup, subscription management, billing inquiries, and troubleshooting streaming issues. Effectively diagnose and resolve technical issues, including streaming problems, playback issues, and login challenges. Assist with account management tasks, such as subscription upgrades, downgrades, cancellations, and billing inquiries. Ensure customers understand the benefits of their booking plan and resolve any related issues. SONDER - Quezon City February 2025 - May 2025

DISNEY+ - Quezon City

Provide professional and friendly support to Disney+ subscribers via phone, email, and live chat. Assist with account setup, subscription management, billing inquiries, and troubleshooting streaming issues. Effectively diagnose and resolve technical issues, including streaming problems, playback issues, and login challenges. Help customers navigate the Disney+ platform, including features, content, and settings. Stay current on all Disney+ content, features, and updates. Offer recommendations for new releases, popular shows, and hidden gems based on customer preferences.

December 2023 - December 2024

ABERCROMBIE AND FITCH - Pasig

Provide top-notch customer service by responding to inquiries regarding product details, sizing, shipping, returns, order issues, and loyalty programs in a timely and professional manner. Effectively address customer concerns, complaints, and product-related inquiries, ensuring customers feel heard and valued. Use your problem-solving skills to provide quick and efficient solutions. Assist customers with tracking orders, processing returns/exchanges, and providing accurate information about shipping and delivery timelines.

Demonstrate in-depth knowledge of Abercrombie & Fitch products, promotions, and company policies to ensure an accurate, personalized shopping experience.

November 2023 - December 2023

Caloocan, Philippines • 092******** • *****************@*****.*** www.princeharoldlinkedin.com

United Healthcare - Cubao, Quezon City

Handled healthcare account. Provide accurate and clear information to patients, clients, and healthcare professionals regarding services, appointments, insurance verification, billing inquiries, and general inquiries related to healthcare services.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. August 2023 - November 2023

8Finity and Beyond travel and tours - Tagaytay - Remote job Streamlined booking processes for improved efficiency and reduced wait times for clients. Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.

Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants. Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.

May 2020 - June 2022

EDUCATION

Technology and Livelihood Education - Home Economics Horacio Dela Costa High School

I am a Senior High School graduate with a focus on Technology and Livelihood Education

(TLE), specializing in Home Economics. Through my studies, I have developed a strong foundation in practical skills, including food and nutrition, basic housekeeping, and personal finance management. My education has equipped me with essential life skills, a hands-on approach to problem-solving, and an understanding of various home economics fields, which I am eager to apply in a professional setting. I am passionate about using my knowledge and skills to contribute to any team or opportunity in the home economics and technology sectors.

August 2022 - July 2023

SKILLS

Strong problem-solving and escalation management.

Proficiency in customer service across various channels (calls, email, chat). Accuracy and attention to detail in quality assurance roles. Time management and meeting deadlines consistently. Familiarity with freelancing platforms and VA tools. Versatility in handling diverse roles.

Ability to adapt and grow through upskilling.

A proven track record in resolving complex issues effectively. Commitment to delivering quality results in all tasks. SOCIAL MEDIA MANAGEMENT:

Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA:

Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY:

Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information.

PROJECT MANAGEMENT:

Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT:

Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. EMAIL MANAGEMENT:

Sort and categorize emails into folders or labels for easy access (e.g., by priority, sender, or topic).Create and maintain an email filing system for quick reference. Identify high-priority emails and flag them for immediate attention. Filter out spam, promotional, or irrelevant emails to declutter the inbox. Regularly update email security settings to prevent unauthorized access. Communicate updates or announcements to clients or team members via email. VIRTUAL ASSISTANT CERTIFIED TRAINING

FUNNEL DESIGNS:

Map out the customer journey, from awareness to conversion, to create an effective funnel. Identify the stages of the funnel (e.g., Awareness, Consideration, Decision, Retention). Define goals and KPIs for each stage of the funnel. Design signup forms to collect email addresses in exchange for the lead magnet. Optimize landing pages for mobile responsiveness and speed. Design sales pages with compelling product descriptions, testimonials, and limited-time offers. Real Estate Virtual Assistant (REVA) tasks :

Organize and update client or property databases. Handle email communication and respond to inquiries from clients or prospects. Create and update property listings on platforms . Write compelling property descriptions with accurate details and highlight key features. Follow up with potential clients via email or phone to nurture relationships. Coordinate with buyers, sellers, agents, and other parties to ensure smooth transactions. Maintain and update client information in CRM systems. FACEBOOK ADS SPECIALIST:

Campaign Setup & Management. Create ad campaigns in Meta Ads Manager, selecting the appropriate objectives (e.g., traffic, conversions, or engagement). Define budgets and bidding strategies (daily or lifetime budgets). Organize campaigns into ad sets and ads for better tracking and performance analysis. Track key metrics and generate weekly or monthly performance reports. Use insights to refine campaign strategies. Present data to clients in an easy-to-understand format.



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