Customer Relations Service
Resume:
CONTACT ****************@*****.***
Wai, Satara, Maharashtra
412803.
Present
2024
2022
PANKAJ GOPAL KALE
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. Captain
The Sassy Spoon, Pune
Assist in managing daily operations.
Collaborating with the manager to manage reservations, seating, and table turnover. Train and oversee staff.
Maintaining a clean and organized restaurant.
Managing inventory, supplies, and ensuring minimum wastage. Using upselling techniques to increase revenue.
Tracking revenue, expenses, and billing accuracy.
Help with staff scheduling and training.
Manage customer relations and resolve issues.
Tr.Captain
Della Adventure And Resort, Lonavala
Assist in managing daily operations.
Train and oversee staff.
Maintaining a clean and organized restaurant .
Ensure customer satisfaction and service quality.
Tracking revenue, expenses, and billing accuracy.
Using upselling techniques to increase revenue.
Handle inventory and ordering.
Support the restaurant manager in daily operations. Help with staff scheduling and training.
Manage customer relations and resolve issues
Sr.Steward
Regenta Green Hotels, Lonavala
Preserve excellent levels of internal and external customer service.
Identify Customers’ needs and respond proactively to OBJECTIVE
EXPERIENCE
7 may 2018 - 10
march 2019
22 May 2017 - 25
July 2017
2016-17
Leadership. Knowledge of food
and beverage. Upselling.
Communication. Team Work.
all of their concerns.
Conduct Briefing for junior staffs. Communicate and delegate task to team.
Managing day to day operations with junior staffs. Steward
Hotel New Pride By Legacy, Sangli
Setting up tables with appropriate cutlery, linens, and condiments before service, and clearing used dishes, glasses, and other items after guests leave. cleanliness: Cleaning and maintaining the dining area. Assisting servers by delivering food and drinks to tables when required. Trainee
Jackson Inn, Phaltan
completed training of all Departments.
Bachelor's In Hospitality Management
Mumbai College Of Hotel Management
Started working as a Sr.steward and Promoted as a Tr.Captain in 2023, Della Adventure And Resort. Employee Of The Month Of October 2022, Della Adventure And Resort. Employee Of The Month Of June 2021, Regenta Green Hotel. Cricket. Traveling.
English Hindi Marathi
Date of Birth
: 15 January 2001
Gender
: Male
EDUCATION
SKILLS
80%
ACHIEVEMENTS & AWARDS
INTERESTS
LANGUAGES
PERSONAL DETAILS
Contact this candidate