Administrative Assistant Case Management

ERICKA MAYS

Kansas City, MO *****

************@*****.*** 816-***-****

Professional Summary

Highly organized Administrative Assistant with over 5 years of experience in government, legal, and healthcare office environments. Strong expertise in managing legal and confidential documents, preparing court-related materials, and supporting attorneys and executive-level staff. Demonstrated ability to maintain case files, coordinate court dockets, manage calendars, and provide exceptional service to both internal teams and the public. Proficient in legal terminology, case management software, and high-volume office operations.

Key Skills

- Legal Document Preparation (Subpoenas, Pleadings, Correspondence)

- Case Management & Filing (Paper & Electronic)

- Court Procedures & Docket Organization

- Confidential Information Management (HIPAA/Legal)

- Reception & Caller Screening

- Office Equipment Operation & Microsoft Office Suite

- Calendar & Appointment Management

- Effective Communication & Public Interaction

- Legal Administrative Support

- File Auditing & Recordkeeping

Professional Experience

City of Kansas City, MO Government Kansas City, MO Administrative Assistant II

Nov 2023 Present

- Prepare inspection reports and coordinate with field staff; ensure timely follow-ups.

- Answer calls and direct inquiries; screen and relay information per city department protocol.

- Serve as front-desk receptionist; greet walk-ins, provide department assistance, and guide residents on processes.

- Review service requests, provide project status updates, and assist with utility coordination.

- Maintain electronic and physical files, organize documentation for administrative processing.

- Draft and distribute official correspondence and assist in meeting preparation. Childrens Mercy Hospitals & Clinics Kansas City, MO Unit Secretary PRN

Jan 2023 Dec 2024

- Transcribed orders from physicians and supported patient documentation within EHR systems.

- Directed visitors and handled front-desk responsibilities while managing clerical tasks.

- Maintained confidentiality in handling sensitive patient data; ensured compliance with HIPAA.

- Assisted in organizing records for patient visits and supported multi-department communication. Modoc Tribe Financial Services Authority Olathe, KS Quality Assurance Administrator

Mar 2022 Mar 2023

- Audited legal documents and quality procedures in a financial compliance setting.

- Managed confidential reports and evaluated operational adherence to regulations.

- Used SharePoint and Excel to document and report findings to compliance teams.

- Reviewed and refined SOPs to improve administrative workflows. TrueAccord Lenexa, KS

Junior Quality Analyst

Jul 2019 Jan 2022

- Conducted compliance reviews of contact center interactions involving financial and legal correspondence.

- Audited documentation and case handling accuracy using client-specific systems.

- Provided feedback to team leads on performance trends and procedural improvements.

- Supported administrative filing and audit request fulfillment for internal and external clients. Education

Central High School Kansas City, MO

High School Diploma, 2008

Certifications & Systems

- HIPAA Compliance

- Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)

- SharePoint Google Suite Case Management Software Windows OS

- Valid Drivers License

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