Supply Chain Consultant

DONALD TAYE

Chandler, AZ • 682-***-**** • ******.****@*****.***

Supply Chain Consultant and Military Veteran

Supply Chain Consultant and Military Veteran with over 6 years of proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Experience in providing Production Lifecycle solutions and providing technical and non-technical support for IT End Users. Possess a comprehensive understanding of plant maintenance, SAP GRC Access controls, Legacy System Migration Workbench (LSMW), Access Enforcer, Navy ERP, SAP User management and access controls, SuccessFactors Learning Management. Bilingual in French and English. Career supported by a Bachelor of Science in Technical Studies and a Masters in Data Science. Created SOPs to support top DoD clients, streamlined process flow in granting users role access and providing support for common Navy ERP related issues. Active Top-Secret Clearance.

WORK EXPERIENCE

Deloitte 01/2019 - Present

BSO52 & BSO12 SAP UM Consultant Gilbert, AZ

• Created and maintained Navy ERP User Master records for PACFLT and other commands, ensuring proper role assignments and account accuracy.

• Ran End user metrics and analytics via NIS to monitor access requests, improve response time, and support stakeholder reporting.

• Initiated access provisioning and decommissioning requests for end users based on command needs and role compliance.

• Developed and maintained an Excel-based performance dashboard to visualize UM operations, access trends, and process flow for leadership.

• Generated Navy ERP login reports across multiple commands to identify account inactivity and proactively alert users before access expiration.

• Transitioned to support BSO12, streamlining ERP onboarding by implementing Standard Operating Procedures (SOPs), writing Knowledge Articles, and launching user training initiatives.

• Established recurring Office Hours to assist requestors, supervisors, and end users with NHDSM and NIS, significantly reducing support tickets and boosting user understanding.

• Used Access Enforcer to assign, remove and track roles for end users, ensuring compliance with role- based access control policies.

• Leveraged SuccessFactors Learning Management system to assign training packages to users based on their access profiles and command roles.

• Helped develop Memorandums of Understanding (MOUs) between DoD commands to define procedures and authorizations when granting cross-command ERP roles.

• Recommended policy and workflow improvements to eliminate access-related delays and increase Navy ERP support efficiency.

SAP Consultant Gilbert, AZ

• Worked on PS Module and Sales and Distribution Module, doing overrun projects analysis for the Navy and Marine Corps. Validated the budget, expenses associated with the project, and revenue generated from the project through the sales order, and validated all the invoicing and incoming revenue from the Sales orders.

• Used tables like, CJI3 to get expenses and used ZRQIIS reports to track budget funding. Also used Tables such as the VBRP, VBRK, DDEF, and BSEG for reconciliation and analysis

• Performed analysis on DCAS.

• Performed analysis on aging QCIs and recommended to the DMAG command on paths forward to address and close out QCIs.

• Partnered with DMAG Subject matter experts (SMEs) to create detailed work instructions to be used as reference and training standard operating procedures (SOPs) tailored explicitly to DMAG’s business processes.

• Collaborated across multiple business segments, including Office of Financial Operations (FMO), Financial Management and Comptroller (FMC), Financial Management Systems (FMS), Business Support Office (BSO), and IT Tier 3 to proactively address and correct issues within Navy ERP as they relate to DMAG’s business requirements.

• Performed analysis on CATA labor fallout in Navy ERP from source of truth system McPalms and provided recommendations to DMAG on a path forward to adequately capture the missing labor hours on the current PS projects.

• Perform over/under run analysis on Navy ERP projects ready to be closed, validated open obligations and commitments, validated project expenses were properly charged to the customer via a sales order, validated sales order invoices cleared to the correct DCAS record, researched any open sales order invoices that populated on the DAAR report and provided a recommendation to DMAG on observations.

Configuration Analyst Gilbert, AZ

• Preformed Scrum Master duties; managed and organized SPMU’s Integrated Program Management Tool (IPMT) and Enterprise Strategy Tool (EST) development sprints, user stories, and yearly milestones

• Collaborated on developing and drafting a project plan in accordance with the Business requirements

• Collaborated weekly with subject matter experts to gather software requirements and document NCIS strategy program management processes; advised product owners on web application design and agile development timeline

• Drafted project and management plans outlining EST and IPMT project roadmaps, resource limitations, division priorities, and project risks

• Led regular technical meetings with product owners and developers, documenting system requirements and business processes

• Presented technical demonstrations on new IPMT functionality to project leadership and stakeholders

• Worked on the Project Software Transition Plan to ensure a smooth transition

• Conducted daily Scrum meetings and Sprint Retros to gather lessons learned and improve the efficiency of future sprints

• Configured criminal investigative Software for the Navy by drafting and implementing a configuration management plan in the software production environment. IT Analyst Gilbert, AZ

• Provided technical and non-technical support for IT End users using Change Gear and ServiceNow to create and document tickets

• Provided customer service to government contractors using ITIL fundamental principle

• Provided technical service desk support while following ITIL fundamental principles in a classified setting

• Assisted End Users encountering difficulties connecting to Databases, VPNs, and Servers

• Analyzing helpdesk tickets and taking proactive steps to reduce ticket escalations by adapting to new trends and changes in customer support requirements

• Coordinated, collaborated, and communicated between Tier 1 and Tier 2 technicians for helpdesk escalations, ensuring proper and complete documentation and troubleshooting have been annotated

• Diagnosed and analyzed hardware and software problems for on-the-spot repair, replacement, or referral for contractor repair

• Monitored helpdesk system for newly submitted tickets and updated existing tickets until resolution

• Analyzed software and hardware requirements to support administrative educational and web-based services

• Served as technical advisor for questions concerning system hardware and software SAP Functional Consultant (Plant Maintenance) Gilbert, AZ

• Defining customer requirements by holding workshops with key users and department managers, document AS-IS and TO-BE business processes

• Responsible for the design and development of IT solutions for SAP Plant Maintenance and Materials Management

• Perform end-to-end consulting activities gathering, Preparation of detailed design documents, business blueprint, UAT, and interact with the business team to resolve defects

• Experience designing SAP Solutions using SAP RICEFW (Report, Interface, Conversion, Enhancements, Forms, and workflow) objects for the supply chain and work management area

• Help develop business applications by using SAP UI5 apps based on the SAP FIORI Design principle United States Army 01/2009 - 01/2012

Security Specialist Vilseck, Germany Various Locations

• Assisted with the professional development, morale, readiness, training, and personal welfare of a 4- person team while overseeing the maintenance and accountability of military assets valued more than $250K

• Observed and monitored movements around the operational area, conducted foot and vehicle patrols of designated areas and utilized multiple surveillance systems while maintaining high-level security during domestic operations

• Maintained 100% accountability for vehicles, communications, and equipment worth $250K

• Trained to respond to emergency situational awareness in desert, mountain, and urban environments

• Fostered professionalism, cohesion, and discipline throughout the company to ensure morale and efficiency; actively carried out orders and executed missions; submitted timely/accurate personnel and mission status reports to superiors

• SQL Querying wrote queries to keep databases up to date and performed performance tuning to speed up databases.

EDUCATION

Masters of Science, Data Science

Grand Canyon University • GPA: 3.86 05/2024

Bachelor of Science, Technical Studies

Thomas Edison University • GPA: 4.0 01/2022

CERTIFICATIONS

CompTIA Security+ Certification

ITIL4 Foundations Certification

AWARDS & SCHOLARSHIPS

Army Achievement Medal

National Defense Service Medal

Alpha Chi Honor Society

SKILLS

Access Enforcer, Customer Service, Data Analysis, Help Desk, ITIL Fundamental, IT Support /ServiceNow, Python, SAP Fundamentals, SAP User Management, Scrum Management, SQL, Success Factors TECHNICAL COMPETENCIES: Jira /Confluence /Success Factors /Access Enforcer /Navy ERP /DoD Safe, Mac /Microsoft Windows, Microsoft Office Suite 365 /SAP /Proficient in Excel

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