Customer Service General Manager

Elizabeth Mingo

Branchville, SC *****

***********@******.***

803-***-****

Professional Summary

Objective: Self-motivated Recruiter excitedly seeking to leverage strong communication and relationship- building skills in a dynamic recruitment role. Proven experience in customer service and sales makes for a great fit in identifying and attracting top talent. Work Experience

Vacation Planner

Travel & Leisure-Charleston, SC

August 2023 to Present

• Receive inbound calls to promote vacation packages, ensuring accurate representation of the products.

• Sell vacation packages to diverse destinations, tailoring options to customer preferences.

• Explain vacation offer details and sales terms, providing clear and comprehensive information.

• Assess guest eligibility for timeshare purchases, maintaining compliance with company criteria.

• Address customer inquiries with appropriate and effective responses to enhance satisfaction.

• Deliver exceptional service to meet or surpass customer expectations consistently. Crossmark Remote

Present

• Ensure accurate merchandising and stocking of gift cards and products in alignment with planograms.

• Address in-store merchandise discrepancies and issues promptly.

• Collaborate with store personnel to foster strong partnerships.

• Maintain visual appeal through replacement of graphic signage and cleaning of fixtures and displays.

• Submit detailed store visit reports and complete required paperwork efficiently.

• Organize and execute an independent route schedule to guarantee consistent coverage of assigned territory.

General Manager

Holiday inn Express a IHG Hotel-Orangeburg, SC

January 2012 to December 2023

• Developed sales policies to enhance follow-up and improve conversion rates.

• Enhanced operational efficiency through strategic staffing and comprehensive training programs.

• Ensured compliance with safety regulations to maintain a secure working environment.

• Delivered superior customer service, addressing client needs promptly and effectively.

• Analyzed performance data to tailor customer interactions and optimize productivity.

• Implemented measures to track progress and set specific goals for activity levels.

• Managed the execution of opening and closing procedures, ensuring smooth daily operations.

• Oversaw food and beverage operations, maintaining quality control and guest satisfaction.

• Conducted inventory management, optimizing stock levels to meet demand and minimize waste.

• Took corrective actions to improve profitability through precise ordering and cost control measures. Education

Associate degree in Business

Virginia college - Augusta, GA

May 2017 to May 2017

Skills

• Problem-solving

• Multitasking

• Problem Solving

• Communication

• Negotiation

• Sales

• Customer Relationship Management (CRM) software proficiency

• Relationship Building

• Skills: Communication

• Empathy

• Active listening

• Conflict resolution

• Time management

Links

https://www.linkedin.com/in/elizabeth-w-4362a223

https://www.linkedin.com/in/elizabeth-w-4362a223?trk=contact-info

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