Customer Service Administrative Assistant
Resume:
QUENTIN
HOLLOMAN
Tallahassee, FL 32301
*********@*****.***
CAREER FOCUS
High-performing professional supporting Administration, Customer Service, Clerical and Financial responsibilities. Experienced working with a diverse client base and delivering positive results to achieve the overall company goals.
EXPERIENCE
Florida A&M University BAS Administrative Assistant
Tallahassee, FL– April 2024 – April 2025
Provide administrative services for the immediate office of BAS and Ticket Box office as it relates to all clerical and administrative duties
Provide customer service and interaction to all diverse population, FAMU community and general public
Knowledge of Ticketmaster Archtics, TM1 and FAMU athletic ticket systems
Prepares and processes invoices
Ability to use general accounting principles
Cash handling and debit/credit card sales
Knowledge of Microsoft Office Suites
Excellent communication and organizational skills
Problem solving and resolution skills
Works effectively and efficiently with University personnel to include Athletics
Multi-task in a fast-paced environment
Responds effectively to oral and written requests
VyStar Credit Union Member Services Representative
Tallahassee, FL– February 2023– April 2024
●Identify customer needs, provide information on new products and services
●Handle transactions including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
●Attention to detail
●Handling currency and Ledger balancing
●The ability to work well with others. Patience and the ability to remain in calm in stressful situations
●Administration skills
●Attentive listening skills
●Retain knowledge of Regulation CC, Regulation D, Regulations B and Regulation Z, Bank secrecy Act / Anti-Money Laundering (BSA/AML), Currency Transaction Report (CTR), etc.
Dekalb County State and Magistrate Courts Deputy Clerk
Decatur, GA – May 2022 – December 2022
●Application reviewer for the clerk’s office with the TLAC (Tenant Landlord Assistance Coalition) Program
●Utilizing spreadsheets to compare and enter data into database
●Review W2’s and W9’s and research credibility, legitimize and approve confidential information
Graphic Artist Freelance Design
Remote - August 2020 – Present (Part-Time)
●Designing eye-catching, quality and engaging print and promotional materials, apparel, and branding for businesses, organizations, and music industry
Payment Resolution Recovery Analyst, CSR Optum-United Healthcare
Franklin, TN – August 2019 – August 2020
●Answered calls from payers/providers to review claim information and identify issues related to payment accuracy
●Obtain all available data to conduct/utilize investigations/overpayment identifications to determine accuracy of claims payments (prospectively and
●retrospectively)
●Analyze contractual requirements to determine if funds are owed to payers
●Perform research/verification of identified claims to identify payment/overpayment issues/accuracy
●Enter information into applicable systems to track processing of claims investigations and/or to ensure that all information relevant
to the claim is documented
●Complete file set up on subrogation/workers' compensation cases
●Update applicable claims systems to ensure that claims payments reflect accurate payment levels and appropriate payers
●Document and communicate outcomes of claims investigations/overpayment reviews to applicable stakeholders
●Work with internal and/or external stakeholders
●Negotiate recovery amounts with applicable stakeholders
●Communicate overpayment information to payers/providers as appropriate, including explanations of the reasons for overpayment (e.g., inbound/outbound calls, letters, emails)
Associate Clinical Administrative Coordinator, CSR Optum-United Healthcare
Franklin, TN – April 2018 – August 2019
●Apply knowledge/skills to basic, repeated activities
●Administrate intake of members or managing the admission/discharge information post-notification
●Manage incoming calls
●Manage requests for services from providers/members
●Provide information on available network services and transferring members as appropriate to clinical staff
●Manages the referrals process
●Processes incoming and outgoing referrals, and prior authorizations
Associate Manager PAPYRUS
Nashville, TN - October 2017 - April 2018
●Train and manage associate employees
●Balance Open and Closing store procedures
●Create EXCEL spreadsheet turn table, pivot table, charts, formulas etc. for store reports
●Process daily transactions
●Process store mail, receiving and outgoing
●Assist customers and process cash out procedures with register
New Business Representative AIG - American General
Nashville, TN - September 2015 - April 2017
●Assist all agents in new insurance sales
●Manage all paperwork is received and in good order with case manager and underwriter guidelines
●Advise the process of pending sales from new mail received through the final insurance policy being mailed
●Advise requirements needed per underwriting guidelines
●Assist in daily job duties and or other responsibilities assigned
Graphic Artist (Freelance) ITZQU
Jacksonville, FL — 2009 – Present
●Designing eye-catching, quality, and engaging print promotional materials, apparel, and branding for businesses, organizations, artists, and ministries
Customer Account Executive, CSR COMCAST
Jacksonville, FL — November 2012 - November 2013 (Contract)
●Follow through on timely and accurate month-end closing and financial reporting activities
●Prepare appropriate schedules and reports as requested by clients and management
●Effectively handle high call volume, with inbound clients
●Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies
●Produced media kit, demonstrating key marketing analytics and demographics used in sales presentation
●Offer updated knowledge and solutions on all products and services
EDUCATION
Florida A&M University - Tallahassee, FL (School of Pharmacy)
James A. Shanks High School - Quincy, FL
High school Diploma
●Top 10% of class
●3.9 GPA
●Awarded the [FAMU (Florida A&M University) COLLEGE OF PHARMACY] scholarship
●Member of the BETA and HONOR club
●Graduated with honors
HIGHLIGHT OF QUALIFICATIONS
●Strong skills in organizing, listening, administration, communicating, clerical, problem solving, and customer service
●Works well with others: cooperative and responsible team player
●Devoted and loyal, demonstrates ambition and initiative
●Proficient at multi-tasking; performs well with deadlines
●Positive and courteous attitude and demeanor
REFERENCES
Available upon request
Contact this candidate