Administrative Coordinator Support Specialist

MICHELLE YOUNGBLOOD

346-***-**** ********************@*****.*** Rosharon, Texas 77583

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Northwest Registered Agent

Administrative Coordinator

05/2023 - 12/2024

Facilitated the onboarding process for new hires, including preparing virtual workstations and coordinating orientation schedules

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Compiled data from multiple sources into spreadsheets or databases for analysis

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Worked with the finance department to file receipts and reimbursements

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Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates

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Acted as a liaison between different departments to facilitate communication and project collaboration

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• Guided employees in handling difficult or complex problems Assisted executives with personal tasks and scheduling to optimize their time management and productivity

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Avesis

Customer Support Specialist

11/2017 - 08/2022

Conducted outbound calls and also handled inbound calls while managing internal customer chat

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Documented consistent high-satisfaction reviews and ratings from callers

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Monitored trends in incoming requests from customers to identify potential problems or opportunities for improvement

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Conducted regular follow-up calls with customers after resolving their issues

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Peach State Health Plan

Referral Specialists/Lead

09/2012 - 11/2017

Handled high-volume inbound calls, and provided accurate group benefits coverage while processing claims, and email requests within established company standards

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Completed authorization requests for patient services in accordance with the prior authorization guidelines

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• Data entered authorizations into systems

Cross-trained and provided backup for other departments when needed

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Resolved customer complaints and issues promptly, ensuring high levels of satisfaction

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• Facilitated training sessions for new employees on company policies Professional Summary

Experience

MY

and procedures

Assisted the manager in setting achievable goals for the team while monitoring progress towards them

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Completed coursework towards Some College in Interior Design International Academy of Design IL

• Attention to detail • Workload management

• Report preparation • Project management experience

• Data entry

References available upon request

Education

Skills

References

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